I am an adaptable retail professional with experience at Tesco and Sainsbury’s, skilled in customer service, till operation, stock management, and complaint resolution. I thrive in fast-paced environments, am flexible with tasks, and am committed to delivering excellent customer experiences on busy shop floors.
Provided customer support at the service desk, assisting with inquiries, refunds, and resolving complaints efficiently. Demonstrated problem-solving skills in this role by assisting customers with product queries and troubleshooting issues they may have. Operated tills, handling transactions accurately and ensuring a smooth checkout experience for customers. Maintained stock levels on the shop floor, ensuring shelves were replenished and organized. Developed strong communication and teamwork skills in a fast-paced retail environment.
Contributed to various aspects of the store's operations and took on responsibilities including stock management, assisting customers with their inquiries, and enhancing a seamless shopping experience. Further honed my customer service skills and adapted to a new work environment efficiently, whilst also exhibiting collaboration skills with team members, managing expectations effectively.
Voluntarily collaborating with two teachers in both maths and computer science in my school to help teach while also enhancing my skills in teaching and communication skills with 46 younger students. Assisted in answering students' questions especially students in need with academic and behavioural aid. Contributed to a positive classroom environment and reduced disruptive behaviour, while helping the teacher to teach the class more effectively. Also developed effective teaching methods working with younger kids
Demonstrated strong multi-tasking abilities for various tasks related to the food preparation order processing and ensuring a positive customer experience, especially during peak hours. I provided great customer service and handled orders efficiently and accurately. I also developed effective communication and teamwork skills whilst coping with various challenges in a fast-paced environment. Received positive feedback from both customers and management for performance and customer service.