Shyanne Steven

Deliver exceptional customer service within a fast paced luxury retail environment. Provided tailored product recommendations to enhance the customer experience. Operate tills confidently, processing purchases, returns, and exchanges accurately. Maintain strong operational is including stock transfers, wastage processing, and adjustments. Work collaborative across departments to support floor performance. KEY ACHIEVEMENTS: Selected to train new starters on POS systems and cashing up procedures. Recognised as a reliable and proactive team member in a high pressure luxury setting. Trusted to support multiple departments during peak trading periods.

Provided consistent customer support in high volume retail environment. Managed stock checks, replenishment, and quality control procedures. Maintained clean, organised, and safe working areas. Responded effectively to customer quieted and issues. Supported smooth warehouse operations through strong organisation. KEY ACHIEVENMENTS: Commended for maintains high accuracy during stock checks and replenishment. Consistently met productivity expectations in a fast paced environment. Recognised for reliability and flexibility across different store areas.

Delivered high quality customer service while consistently meeting individual sales targets. Supported both front of house and back of house operations to ensure smooth daily trading. Confidently processed payments, refunds and exchanges in line with company procedure. Assisted customers across omni- channel services, including online orders and in store purchases. Used internal systems to prepare and process online orders for dispatch. Proactively infused purchasing decisions through informed product recommendations. Maintained clear communication with other branches and stockroom teams to ensure timely order fulfilment. Supported stock replenishment and inventory count during peak trading periods. Assisted with stockroom layout preparation and order management during high volume seasonal periods. KEY ACHIEVEMENTS: Consistently achieved sales targets within set timeframe. Trusted to independently manage custom tear transactions and exchanges. Contributed to efficient order fulfilment during peak trading periods. Played a key role in customer ordering; in stock replenishment during peak sale periods.

Acted as a first point of contact for clients and stylist, delivering a warm, professional, and personalised service. Managed appointments scheduling, amending, and confirmations using salon booking system. Liaised closely with stylist and senior team members to manage client flow and minimise waiting times. Transferred appointments from stylists phones to the central booking system. Handled after service enquires and resolved issues professionally. Maintained high standards of cleanliness and organisation across front of house and back of house areas. Followed company procedures consistently to uphold service standards. Assisted clients with transformation arrangements to ensure smooth arrivals. KEY ACHIEVEMENTS: Recognised for providing a welcoming and well organised front of house experience. Helped reduce client waiting time through effective coordination with salon team. Maintained consistent standards during busy periods.

Reached all targets. Greeted customers and tended to all customers needs. Successfully offered alternative solution on shoes. Worked in stockroom. Managed my assigned zones. Kept shoe standards immaculate.

Gained insight into multiple departments within a creative organisation. Supported the Creative team through research and administrative tasks. Assisted with casting administration for a television production.