Ridwaan Omar

Conducted direct customer outreach through door to door engagement, introducing products and services to prospective customers. Communicated product benefits clearly and adapted conversations to different customer needs and circumstances. Generated leads and worked towards individual and team sales targets. Processed customer contracts and maintained accurate customer information throughout the sales process. Conducted customer follow ups and updated CRM records to maintain accurate records of customer activity and prospects.

Conducted market research to identify potential customers, market opportunities and competitor insights, supporting business and marketing decisions. Supported the preparation and execution of marketing campaigns and product promotion initiatives. Helped translate technical product information into clear, accessible and customer focused messaging. Collaborated with team members to develop promotional materials and support product positioning. Contributed to customer and market research activities to strengthen understanding of target audiences.

Conducted an end to end strategic analysis of John Deere’s global supply chain, focusing on environmental sustainability and operational efficiency. Produced an 8 page data backed strategic report containing recommendations across carbon reduction, lean logistics, reverse logistics and sustainable sourcing. Applied supply-chain modelling and inventory optimisation techniques to evaluate alternative sourcing and operational scenarios. Presented project findings and recommendations to academic faculty and supply chain professionals, receiving strong commendation.

Coordinate logistics and distribution activities for community focused initiatives involving water, agricultural inputs and educational resources across remote regions. Develop and support distribution processes designed to improve the reliability and efficiency of last mile delivery. Coordinate with local NGOs and stakeholders to plan transportation routes and improve the movement of resources to communities. Contribute to sustainable agriculture initiatives, incorporating environmental considerations into procurement and operational planning. Delivered environmental and sustainability workshops to 100+ young people, developing educational materials around sustainability and circular economy principles.

Supported retail operations within a high footfall environment serving 1,000+ customers daily across multiple product lines. Maintained inventory accuracy using POS and stock-management systems and supported stock availability during peak trading periods. Provided high quality customer service, responding to product enquiries and resolving customer issues efficiently. Collaborated with visual merchandising teams to improve product presentation and maximise available retail space. Supported promotional events and worked effectively within a fast-paced seasonal team environment. Recognised by management for strong teamwork and coordination during major promotional periods.