Maisha Ali
I have strong retail experience as an Assistant Manager at Boots, excelling in customer service, sales support, and team supervision. I am organised, adaptable, and passionate about delivering excellent service on the shop floor, with a proven ability to thrive in fast-paced retail environments.
Managed day-to-day bookings and handled customer enquiries across serviced accommodation properties Responded to telephone calls, emails, and guest requests in a professional and timely manner Maintained accurate booking records and updated internal systems efficiently Used Microsoft Excel, Word, and Outlook for administrative tasks, scheduling, and communication Resolved customer complaints promptly to ensure a positive customer experience Coordinated check-ins, bookings, and daily operational requirements across properties Demonstrated strong organisation, communication, and problem-solving skills in a fast-paced environment
Supported the Store Manager in overseeing daily store operations, ensuring smooth and efficient running of the branch Supervised, coached, and trained team members, supporting their development and performance Handled escalated customer queries and complaints, resolving issues promptly and professionally Monitored stock levels, oversaw ordering, and maintained stock presentation to company standards Contributed to sales performance by implementing promotional and merchandising initiatives Assisted with staff scheduling, rota management, and day-to-day administrative duties Accurately processed prescriptions and dispensed medication in line with pharmacy procedures and regulatory requirements Provided advice to customers on over-the-counter products and general enquiries Maintained accurate patient records and confidential information in accordance with data protection standards Monitored stock levels, managed ordering, and checked product expiry dates Delivered a consistently high standard of customer service in a fast-paced healthcare retail environment
I am pleased to provide a positive reference for Maisha Ali, who worked as a Property Management Assistant under my direct supervision. Maisha has consistently demonstrated professionalism, reliability and a strong work ethic. She has excellent customer service and communication skills, confidently handling guest enquiries, resolving complaints and managing challenging situations in a calm and professional manner. She is organised, hardworking, trustworthy and works extremely well both independently and as part of a team. Maisha is proactive, adaptable and always willing to go the extra mile to ensure customers receive an excellent service. Her friendly personality, positive attitude and ability to work well under pressure make her a valuable team member. I would highly recommend Maisha for any customer-facing, retail, hospitality or brand ambassador role. I am confident she would be a great asset to any organisation and represent their brand to a high standard.