Dionne Denteh Arthur

Progressed from Custodian to Compliance Manager, taking on responsibility for compliance, audit readiness, oversight of complex cases and team performance. Role involvement is as follows: Directed and developed a team of 8, driving performance through training, mentoring, and structured delegation to uphold compliance standards. Achieved a 100% audit pass rate over 4 years by embedding compliance controls, resolving findings, and strengthening regulatory frameworks. Reduced outstanding debt by 88% in the first year through targeted recovery strategies and effective stakeholder negotiations. Enhanced compliance operations by designing procedures, checklists, and email templates that streamlined workflows and improved consistency. Conducted enhanced KYC checks for high-risk customers listed in PEP, sanction databases and recommended disciplinary action. Participated in external audits and regulatory inspections, providing necessary documentation, and addressing compliance concerns. Developed and implemented debt management policies and procedures to effectively lessen compliance risks. Provided tailored training sessions to staff on debt compliance practices and regulations. Lead and oversee the opening, closing, and maintenance of safe deposit accounts, including enhanced onboarding, identity verification, AML/KYC checks, and ongoing due diligence. Act as a senior escalation point for complex customer cases, sensitive access requests, disputes, and high-risk scenarios, exercising sound judgement and discretion. Manage the debt management process for safe deposit accounts, including monitoring arrears, issuing payment reminders, applying late fees, and liaising with customers. Liaise with legal representatives, executors, probate offices, and internal stakeholders regarding deceased accounts, court orders, and restricted access cases. Ensure accurate record-keeping, documentation, and system updates to support audit readiness, regulatory inspections, and internal reviews. Support fraud prevention initiatives by identifying irregularities and escalating concerns in line with risk and compliance frameworks. Supervise and support custodial staff, providing guidance, training, and oversight to ensure consistent service delivery and policy adherence. Open and close the department, including cash handling, reconciliation, and activation of security systems.

Assisted customers with opening, closing, and updating accounts; completed onboarding and security checks, providing guidance on products and fees. Oversaw safe deposit operations, including access control, record-keeping, and customer verification, adhering to strict security protocols. Managed sensitive customer information and documentation, ensuring confidentiality and compliance with data protection standards. Coordinated with clients, legal representatives, and stakeholders regarding safe deposit services, maintaining professionalism under pressure. Supported due diligence checks for account holders, contributing to fraud prevention and compliance initiatives. Maintained accurate logs, filing systems, and secure storage procedures to ensure audit readiness. Opened and closed the department, including cashing up and setting security systems to uphold operational integrity.

Provided exceptional customer experiences, fostering brand loyalty as a Gucci ambassador while embodying the brand's lifestyle and culture. Supported management by leading, motivating, and supervising staff to achieve outstanding results. Role involvement is as follows: Serve customers accordingly, with Gucci selling ceremony. Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage. Guarantee cross and up-selling for all product categories utilizing your senior experience and expert knowledge. Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products. Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), to retain actual clients and detect new high potential ones. Collaborate with managers to prepare and deliver training moments, upskilling the team. Support in writing end of day reports and providing feedback to management. Support Managers to supervise team KPI's and motivate the team to achieve incentives and store goals. Foster open and constructive communication with team members, being always collaborative and proposing effective solutions. Build and strengthen relationships within your team, support them growing their own individual experience and development areas. Responsible for opening and closing the store or department. Contribute to manage the visual display of the products in accordance with Gucci visual standards. Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures. Ensure the products replenishment and physical inventory of merchandise. Act as an ambassador for grooming guidelines, accordingly with Gucci standards and policies. Ensure the achievement of individual and Store goals, enhancing and developing the business.

Supported WBD Creative Services, CNNIC Marketing, and CNNIC Create teams in designing key creative assets. Assisted in developing and localising campaign materials for diverse markets. Contributed to concept strategy and visualised campaign designs. Produced artwork for marketing communications and promotional materials. Assisted with the design and production of social media graphics, digital assets, and printed materials. Collaborated with animators and creative teams to deliver branded content across platforms. Partnered with social teams to develop engaging social media campaigns. Collaborated with the team to conceptualise and develop creative solutions aligned with the brand's visual identity. Designed assets for digital campaigns, ensuring brand consistency across channels. Participated in brainstorming sessions and contributed ideas to ongoing projects. Supported digital interface production for internal and external platforms. Provided creative support for sales and marketing initiatives. Organised and maintained the brand's visual asset library. Gained hands-on experience in the full design process, from ideation to final deliverables.