Zayna Haider

Harrods sales assistant Went extra mile to locate merchandise for customers by researching and calling associated retail branches. Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays. Liaised with customers to determine needs, provide recommendations and upsell services. Addressed and resolved complex customer complaints in calm, efficient and friendly manner.

Developed an understanding of the products to provide the best customer experience Worked within a team to maintain the store to exceptional standards Built up a client base with local customers Took on a leadership role by taking responsibility to properly open and close the store according to company guidelines Took part in various local events, such as the Barnes food festival, to draw in more customers whilst maintaining a lively and professional attitude Took initiative to strategically place products to maximise sales Learnt the importance of ensuring my store was a great place to work, with a positive, inspirational atmosphere Extensive experience on the tills with EnGrains point of sale software

Worked within a team to manage customers Developed team working skills and communication skills through working with a variety of people from various backgrounds Further developed multitasking skills, balancing customer queries and actions to be completed in the store Took the initiative to create advertising leaflets and distributing them Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.