Amarachi Mafua

Develop and implement effective sales strategies to achieve organizational sales goals • Prepare sales budgets and monitor sales progress. • Track sales performance and make adjustments were needed. • Ensure sales team is knowledgeable about products pricing, features and benefits.

Actively supports the Registered Manager in the daily operation of services including staff management, training, quality assurance, and communication with families, professionals, and external agencies. Confident in handling inspections, resolving concerns, and promoting best practice in care and safety. Hands-on leadership style that inspires teamwork, empathy, and accountability. Passionate about creating a positive environment where service users are empowered to live with dignity, choice, and independence.

Oversee daily hotel operations when the manager is absent. • Supervise, train and motivate front office and housekeeping. • Prepare staff rotas, manage attendance, and ensure adequate coverage. • Support recruitment, onboarding and performance review. • Prepare daily, weekly or monthly reports on occupancy, revenue and expenses. • Coordinate with suppliers and manage inventory for amenities and supplies. • Time management and multitasking. • Knowledge of health, safety and food hygiene regulations. • Proficiency in POS and booking systems.

• Maintain accurate inventory records. • Issue and dispatch stock according to request. • Label and track items for identification and tracking.