An accomplished professional in luxury retail management & excellence, a solid leader in developing and implementing excellent retail standards, whilst also creating commercial strategies to promote business growth through store & team performance KPIs. Highly organized, structured, result-driven leader, confident in running complex operations, identifying best practices across markets to lead transformation of retail through service excellence. Focused on achieving targets through situational leadership, people development, coaching and influence. Strong ability to build relationships at all levels motivating and inspiring others to perform at their highest potential. Career Progression 2022 – Headhunted -
Open to relocation
Open to Full time or Part time work
May 2022 - Nov 2022
Reporting to the Chief Retail Officer and EMEA President Retail Director - Northern Europe Reporting to EMEA President Reporting lines – Retail 3 x Retail Managers 27 x Store Managers 3 x Store Direct...
Ie Business School
May 2019 - May 2022
Guest Lecturer in "Programa de Dirección y Gestión Estratégica del Universo del Lujo" Created 2 courses encompassing Luxury Retail Excellence, Luxury Values, Experiential Luxury & Tourism, and the Nex...
Managing Director Galería Canalejas
Centro Canalejas Madrid S.L.U.
Apr 2018 - Apr 2022
Reporting to CEO Reporting lines – all functions 1 x Retail Director 1 x Marketing and Communications Director 1 x Tourism Director 1 x Operations Director Financial Accountabilities
•Oversee and man...
General Sales Manager
Jun 2017 - Apr 2018
Accountable for sales and service performance for the Fine Watches and Fine Jewellery division. Annual turnover £400m (£150m Own Bought and £250m Concessions).
•Leading and motivating a team of 70 Ow...
Jul 2015 - Jun 2017
Accountable for sales & service performance across Womenswear Superbrands & Shoe Heaven division. Annual turnover £320m (£100m Own Bought and £220m Concessions).
•Overseeing a team of 150 Own Bought ...