Abigail Onosoga
I bring over four years’ experience in customer sales and client relationship management within fashion retail, excelling in fast-paced environments. I am organised, adaptable, and passionate about delivering excellent customer service, handling transactions, and supporting team goals to drive sales and enhance the customer experience.
Performed daily cleaning of hotel rooms and communal areas, maintaining high hygiene standards. Managed laundry operations, including washing, drying, and distributing linens and towels. Monitored and replenished stock of cleaning supplies, ensuring availability at all times. Assisted in setting up rooms for special events and accommodating guest requests. Maintained a detailed log of housekeeping activities for quality control purposes.
Cultivated strong client relationships to drive sales and business development. Coordinated and oversaw various projects, ensuring timelines and goals were met. Organized and participated in meetings, taking notes and ensuring follow-up on action items.
Handled customer complaints and grievances to improve overall customer experience and significantly increase retention. Managed a database of clients and potential leads, demonstrating strong organizational skills and attention to detail. Led a team of sales representatives, showing leadership and the ability to work collaboratively. Maintained positive client relationships with over 50 customers, which generated a lot of sales.
Handled the day-to-day running of the office. Handled customer complaints and grievances to improve the overall customer experience and increase retention. Designed a weekly roster for every department, demonstrating strong planning and organizational skills.
Responsible for the general welfare of volunteers. Provided extensive reports on day-to-day operations and expenses