Siva Kumarren
I have a strong background in retail, specialising in personalised service and customer relations. At Skn Jewellery, I increased custom orders by 20% and maintained a 95% satisfaction rate through attentive service and bespoke solutions.
• Developed skills in providing personalized and attentive service to discerning clients, resulting in a 95% customer satisfaction rate. This includes understanding individual customer preferences and giving detailed explanations about product features and benefits. • Offered bespoke solutions or custom designs to meet unique requirements, leading to a 20% increase in custom orders. • Coordinated with repairs, resizing, and maintenance services for over 100 clients annually, managing customer inquiries or issues post-purchase, and achieving a 90% issue resolution rate within 24 hours. • Interacted with customers to increase sales, consistently reaching management-set targets, and upselling and cross-selling comparable products.
• Promoted the hotel in and around Bangalore through various channels, resulting in an increase in bookings over six months and a 25% rise in social media engagement. • Performed various administrative tasks, including managing bookings for over 200 rooms monthly, maintaining records with 99% accuracy, and assisting with financial transactions, contributing to a 15% improvement in operational efficiency.