Marco Lucchini
Recent graduate in Foreign Languages and Literatures (Swedish & Spanish) with Erasmus experience in Sweden. Fluent in Italian, English, Swedish and Spanish, with guest-facing experience in events and hospitality. Skilled in queue and access management, conflict de-escalation and clear communication in busy environments.
Welcomed and registered guests, providing clear information on rules and events. Monitored entrances and common areas to prevent overcrowding and keep queues flowing smoothly. Collaborated with staff to calmly manage critical situations, helping reduce conflicts and incidents.
Welcomed and assisted beachgoers, ensuring clear information on rules and services. Supported the lifeguard team in monitoring the sea and beach to improve safety and prevent incidents. Organised and cleaned beach areas to keep spaces orderly and enhance guest satisfaction.