Jahed Ahmed

Deployment Manager

With a strong background in tech support roles, I'm skilled at problem-solving and customer service. My adaptability makes me ready for the fast-paced retail environment, where my technical capabilities can enhance store operations and customer experiences.

Previous Brands
Camden Council
University of East London
University of Goldsmiths
Work Experience
Junior Infastructure Engineer
Apr ‘21 - Now
Camden Council

• Citrix configuration and management of queries / issues • Cloud based technology • M365 and Office 2016 • Supporting 1st / 2nd line • Built configured, transitioned, administrated and supported infrastructure technologies and solutions • e.g. storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source packages and solutions. • Managed end user device deployment stack (Azure Intune, Jamf, Google, Automox) used to build, manage and deploy third-party patches, enforce security configurations, deploy software to Apple, Windows and Chrome devices • Installation, configuration and management of devices through Desktop Authority (Quest)

Service Desk Analyst
Feb ‘20 - Jul ‘20
University of Goldsmiths

• Deploying imaged windows 10 to windows 7 machine via SCCM 2012 • Responding to user requests while migration is taking place • Deploying Application via SCCM and softwarecentre • Providing remote assistance to windows and MacOS • Responding and troubleshooting escalated issues from 1st line support • Performing daily routine audit to ensure machines are working at their optimum level. • Assisting users on windows 7 and windows 10 machines • Introducing Office365 and OneDrive to end users and demonstrating usage • Deployed and configured new PC, Printers and Scanners for various departments • Ensuring old hardware are securely erased and stored for recycling • Creating KB Documentations on re-occurring issues and sharing across team mates • Exposure and administration to Munki Repo, Pulse Secure and other bespoke softwares • Coordinating with PM to ensure all softwares are deployed and available to users. • Attending progress meeting with PM and Team to ensure effective efficient tracking and reporting • Day to day BAU providing technical support to end users

Desktop deployment & Support Engineer
Mar ‘19 - Jan ‘20
University of East London

• Capturing, restoring and deploying Windows 10 computers from Windows 7 via SCCM2012 • Over 2000 new Windows 10 desktop & laptop deployment • Responding daily to user requests and system requirements while migrations are taking place • Monitoring SCCM for OS and software deployments - then responding to users withissues • Supporting and troubleshooting users on Windows 7 and Windows 10 • Creating KB Documentations on re-occurring issues and sharing across team mates • Introducing Office365 and OneDrive to end users and demonstrating usage • User Active Directory account maintenance and changes • Deploying applications via SCCM and software center • Analysing and escalating complex technical issues to 3rd line support by providing event viewer and app logs • Exposure and administration of JAMF Mac management tool to effectively support Macusers • Deploying 8 devices per day to end users on a strict deadline • Ensuring old hardware are securely erased and stored for recycling • Working with PM, making sure all software and applications are deployed and available to users • Attending progress meeting with PMO to ensure efficient tracking and reporting • Day to day BAU technical support to end users

Desktop Support Engineer
Aug ‘18 - Feb ‘19

• Imaging PC's and laptops using SCCM and Acronis • Migration of data from old to new PC's/laptops • Supporting users on Windows 7 and Windows 10 • Building and preparing new computers/laptops for end user deployment • Configuring user profiles including Outlook and network drives • Deployed all new PC, printer, scanner installation for various GP surgeries • Installing printers, scanners and bespoke NHS hardware

Senior Desktop Support Analyst
Sep ‘16 - Jul ‘18

• Building and configuring multiple servers, including Windows Server 2012 • Managing Windows Server 2008 R2 including roles and features • Configured Active Directory and managing User accounts and Group Policies • Supporting 3 Sites, (Park Royal, Elephant & Castle and Barking) • Supporting a team of 5 foreign students on day to day basis • Remote administration and management of customer premises equipment • Remote support provided, carrying out fault resolution and diagnosis • Configured and administered Microsoft Exchange 2010 including email accounts • Day to day training and support of junior team members • 1st line technical support, answered support queries via phone & email • Installation and setup of teaching lab applications (Sage 50, QuickBooks, Microsoft Office, Adobe, Avast virus) • Day to day maintenance of backup system including tape replacement and securestorage • Setup and configuration of Cisco and NetGear switches • Patching data points within Hub rooms and configuration of routers Previous

Education & Training
Newham College
‘16 - ‘17
Diploma in ICT
Langdon Park School
‘09 - ‘13