• Business Development / Account Management: Successfully developed new business and managed a portfolio of key accounts, consistently exceeding sales goals, and achieving retention rates of 95%. • Innovation: Played a key role in developing trade show strategy, outreach, and onboarding. Created new frameworks to redefine KPIs and enhance workflows, transitioning from monthly to quarterly goals. • Brand Management: Acted as a brand ambassador, promoting the company's products and services, and successfully positioning them in the market. • Project Management / Product Launch: Managed the full end-to-end project cycle and opened the Italian market, driving brands into the marketplace. Gained brands with 1000+ stockists and generated £1.5m revenue between April and Oct. Average OTE of 110%. • Strategic Development: Developed and supported A/B testing on messaging and marketing content such as videos to drive sales. Archived an Open rate of 17% and demo conversion of 80%. • Leadership and Collaboration: Collaborated on strategy with senior stakeholders to launch a new category of products in Europe, generating £250,000 in revenue in the first year.
• Leadership: Lead and develop a team of 100+ associates in the largest European FC within a fast paced and demanding environment. Increased engagement of the workforce by 20% over the last 5 months by providing support and improving communication. This resulted in exceeding planned productivity by 10% and reduced absence rate of 5% • Process management: Plan ahead to ensure that capacity matches forecast demand. Ensuring the workflow, headcount and performance of the area is meeting required KPI’s • Strategy development: Supporting improvement projects to streamline activities, utilize data-driven decision making to increase productivity (+7%) and performance in Amazon’s production line. Throughout, achieved the throughput record in 1 shift of 45.1K units processed
• Effective communication: Provided excellent service to high profile guests by learning client list and understanding client needs. Proactively solved queries and complaints. Dealt with 100+ complaints a week. • Attention to detail: Supported the Senior Management in the administration of 30 employee shifts and payroll to ensure efficient and appropriate cash flow. • Quantitative skills: Filed 50+ reports per week on client acquisitions, staff bonuses and gratuities.
• Won Employee of the month award for outstanding customer service • Business Strategy: Managed Twitter and Instagram account, implemented a Social Media strategy resulting in a 36% increase in followers over 3 months • Leadership and motivation: Selected and trusted by a Manager to carry out 5 weekly training programmes with new employees and new regulations • Problem solving: Exceeded complaint resolution quality goal of 90% archiving score of 97%