Niall Hanlon



Niall Hanlon

I have over 18 years’ experience within the retail and financial services sectors, leading CX and UX on web and apps.

Current Location

Manchester, UK

Niall is available for work

I'm a skilled, forward-thinking e-commerce professional with a passion for delivering compelling digital customer experiences. I'm motivated by improving customer satisfaction, driving innovation, and creating exceptional digital products that promote business success. I have over 18 years' experience within the retail and financial services sectors, leading the digital customer experience across web and apps. I manage multi-disciplined teams covering Product, UX & UI Design, Development, Digital Marketing, Analytics, User Research, CRO, Content and SEO. My varied knowledge enables me to work very closely with the people around me. I take an active role in challenging perceptions, prompting discussions and leveraging the knowledge and skills within my teams to achieve the best results.

  • Brands Niall has worked with
    • Sainsbury's Group
    • UK POS
    • ZenAuto (Zenith)
    • Party Delights
    • Distrelec
    • Morrisons
  • Niall's past titles
    • Head of Customer Service
    • Director Of Ecommerce
    • Head of Customer Service
    • Head of Technical Services
    • Head of User Experience
    • Head of User Experience
    • Project Lead Web
Work Preference
Location Preference

Open to relocation

Work Pattern

Open to Full time or Part time work

Employment Preference
  • Freelance Assignments
  • Hourly Consulting
  • Permanent Positions

Head of Online Customer

Sainsbury's Group

Aug 2022 - Apr 2023

Responsible for delivering digital experience innovation across all brands and channels, managing multiple cross-functional teams accountable for customer and colleague facing products and services...

E-commerce Director


Nov 2021 - Jul 2022

Complete ownership of the E-commerce P&L, leading a multi-disciplined department encompassing design, UX, CRO, web development, digital and print marketing, content and SEO, merchandising, promotio...

Head of Customer

ZenAuto (Zenith)

Jan 2021 - Oct 2021

Responsible for the ZenAuto digital proposition, covering the online customer experience, digital marketing, content strategy, and brand execution across all channels. Accountable for delivering a ...

Head of Technology

Party Delights

Jun 2018 - Aug 2020

Complete ownership of the Party Delights UX, product and technology strategy. Accountable for delivering user-focused features and improvements to all digital products including UK & EU websites, p...

Head of UX & Functional Proposition


Sep 2017 - Feb 2018

Successfully built a new in-house team of UX, Product and UAT professionals. Established a customer-focused vision of the Distrelec online journey, using data and analysis to build a strategic road...

  • User Experience (UX)


  • Customer Experience Design


  • Strategy


  • Conversion Optimization


  • Agile Leadership


  • Product Management




Senior College Ballyfermot

HND in Digital Media & Design


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