Niall Hanlon
-
Manchester, UK
Niall is available for work
I'm a skilled, forward-thinking e-commerce professional with a passion for delivering compelling digital customer experiences. I'm motivated by improving customer satisfaction, driving innovation, and creating exceptional digital products that promote business success. I have over 18 years' experience within the retail and financial services sectors, leading the digital customer experience across web and apps. I manage multi-disciplined teams covering Product, UX & UI Design, Development, Digital Marketing, Analytics, User Research, CRO, Content and SEO. My varied knowledge enables me to work very closely with the people around me. I take an active role in challenging perceptions, prompting discussions and leveraging the knowledge and skills within my teams to achieve the best results.
- Brands Niall has worked with
- Sainsbury's Group
- UK POS
- ZenAuto (Zenith)
- Party Delights
- Distrelec
- Morrisons
- AO.com
- Niall's past titles
- Head of Customer Service
- Director Of Ecommerce
- Head of Customer Service
- Head of Technical Services
- Head of User Experience
- Head of User Experience
- Project Lead Web
Open to relocation
Open to Full time or Part time work
- Freelance Assignments
- Hourly Consulting
- Permanent Positions
Head of Online Customer
Sainsbury's Group
Aug 2022 - Apr 2023
•
Responsible for delivering digital experience innovation across all brands and channels, managing multiple cross-functional teams accountable for customer and colleague facing products and services...
E-commerce Director
UK POS
Nov 2021 - Jul 2022
•
Complete ownership of the E-commerce P&L, leading a multi-disciplined department encompassing design, UX, CRO, web development, digital and print marketing, content and SEO, merchandising, promotio...
Head of Customer
ZenAuto (Zenith)
Jan 2021 - Oct 2021
•
Responsible for the ZenAuto digital proposition, covering the online customer experience, digital marketing, content strategy, and brand execution across all channels. Accountable for delivering a ...
Head of Technology
Party Delights
Jun 2018 - Aug 2020
•
Complete ownership of the Party Delights UX, product and technology strategy. Accountable for delivering user-focused features and improvements to all digital products including UK & EU websites, p...
Head of UX & Functional Proposition
Distrelec
Sep 2017 - Feb 2018
•
Successfully built a new in-house team of UX, Product and UAT professionals. Established a customer-focused vision of the Distrelec online journey, using data and analysis to build a strategic road...
User Experience (UX)
(Advanced)
Customer Experience Design
(Advanced)
Strategy
(Advanced)
Conversion Optimization
(Advanced)
Agile Leadership
(Advanced)
Product Management
(Advanced)
English
Fluent
Senior College Ballyfermot
HND in Digital Media & Design
to
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