Gabrielle Boafo

Supported new and returning students face-to-face during the high-volume registration period, checking student information accurately and responding to enquiries. Used university systems to locate student records, complete registration processes and produce student ID cards efficiently. Resolved routine issues and escalated complex enquiries to the appropriate team. Collaborated with colleagues to manage student queues and competing priorities while meeting time-sensitive operational deadlines.

Provided structured guidance to first-year students, explaining academic processes and directing them to relevant university services. Shared academic advice, study strategies and information about university support services.

Welcomed and assisted students and visitors at university events, proactively starting conversations, answering questions and providing a friendly customer experience. Coordinated with staff and other ambassadors to deliver activities successfully within fixed schedules. Responded to student enquiries clearly and professionally, adapting information for different audiences.

Provided attentive customer service throughout the guest journey, responding to individual needs and resolving enquiries efficiently. Achieved Superhost and Guest Favourite status, maintaining a 4.9-star rating across 200 reviews. Coordinated property preparation and cleaning between stays in fast-paced environments.

Welcomed guests and supported front-of-house operations during large networking events in Mayfair. Distributed event materials and engaged professionally with attendees throughout the event. Worked collaboratively in a fast-paced team environment to support smooth event delivery.