Gabrielle Boafo
I bring extensive customer-facing experience from high-volume, fast-paced environments, excelling in greeting, client advising, and complaint handling. I am confident engaging with customers, resolving issues professionally, and ensuring smooth front-of-house operations, always prioritising a positive in-store experience and adapting quickly to new retail settings.
• Deliver friendly, efficient service to hundreds of customers at a high-footfall location. • Process orders and payments, answer queries and communicate coffee orders to ensure a smooth service. • Replenish stock and maintain a clean, welcoming front-of-house environment while balancing multiple tasks and customer needs.
Supported new and returning students face-to-face during the high-volume registration period, checking student information accurately and responding to enquiries. Used university systems to locate student records, complete registration processes and produce student ID cards efficiently. Resolved routine issues and escalated complex enquiries to the appropriate team. Collaborated with colleagues to manage student queues and competing priorities while meeting time-sensitive operational deadlines.
Provided structured guidance to first-year students, explaining academic processes and directing them to relevant university services. Shared academic advice, study strategies and information about university support services.
Welcomed and assisted students and visitors at university events, proactively starting conversations, answering questions and providing a friendly customer experience. Coordinated with staff and other ambassadors to deliver activities successfully within fixed schedules. Responded to student enquiries clearly and professionally, adapting information for different audiences.
• Managed the end-to-end booking process, reviewing and accepting reservation requests, maintaining booking information and coordinating guest arrivals. • Managed property operations including stock monitoring and replenishment, cleaning, turnover checks and preparation for incoming bookings. • Resolved time-sensitive issues independently, ensuring smooth delivery across consecutive bookings. • Maintained accurate, reliable operations while contributing to Superhost and Guest Favourite status and a 4.9/5 rating across 200+ reviews.
Welcomed guests and supported front-of-house operations during large networking events in Mayfair. Distributed event materials and engaged professionally with attendees throughout the event. Worked collaboratively in a fast-paced team environment to support smooth event delivery.
Exceptionally proactive and an excellent communicator. Gabrielle contributed to my 4.9 star rating across 200 reviews. I highly recommend Gabrielle for any customer service role.