Yuliya Mekhavich

🔹 Business school graduate with 5 years of experience in strategy, customer insights, and international operations management. 🔹 Led 10+ projects in a strategy consulting firm before transitioning to Europe's leading foodtech platform. There, I enhanced customer and earner experiences, driving operational and product improvements by amplifying the voice of the customer through regular analysis of critical issues. These efforts led to a 20% increase in customer satisfaction and a significant reduction in support costs. 🔹 Multilingual (French, English, Russian), curious, and detail-oriented, with a passion for delivering practical, data-driven solutions to complex problems. 🔹 Currently exploring the impact of AI on business and customer experience, particularly how it can drive innovation across industries. 📬 Let's connect! I'm excited to collaborate on projects that drive a deeper understanding of user needs and offer tech-driven, strategic solutions. Reach me at: mehovich.yulya@gmail.com. __________________________________________________________________________________________________________________ Key Professional skills: Customer Experience Optimization | Project Management | Voice of the Customer Analysis | Data-Driven Decision Making | Customer Insights | Data Analysis and Visualization | Business Strategy | Program Management | Market Research | Competitive Analysis | Communication | Stakeholder Management | Customer Operations Management | Strategic Planning | Problem Solving