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Open to Permanent
Open to Permanent

Nana Abena Osai-Addom

Retail Enthusiast
About

I bring extensive retail experience from managing inventory and enhancing customer engagement in boutique and high-end luxury environments. My skills in visual merchandising and sales transactions ensure a dynamic sales floor, optimising customer satisfaction in fast-paced settings.

Previous Brands
Purple Panda Nursery
Glitz Africa
Twins Heart Foundation
Kakra Bakes
Twins Outlet
Elikem Kumordzie Designs
Work Experience
Early Years Educator
Jan ‘24 - May ‘24
Purple Panda Nursery

• Participated in training to meet educational standards and appropriate legal requirements. • Prepared and maintained learning and play resources for smooth nursery operations. • Maintained a tidy, organised, and safe environment for optimal learning outcomes. • Created stimulating indoor and outdoor learning activities for children aged 1-4 years. • Established rapport with families and provided comprehensive progress reports. • Acted as Key Person for 2+ children, supporting their development with learning-through-play activities. • Cared for babies, managing nappies and nap schedules.

Fashion Design Intern
Oct ‘22 - Oct ‘22
Glitz Africa

• Marketed and promoted events to boost attendance. • Assessed finished looks ahead of runway shows. • Built professional relationships with models, designers, and styling teams. • Assisted with front-of-house tasks during events.

Non- Governmental Organization Officer
Dec ‘20 - Sep ‘23
Twins Heart Foundation

• Developed and implemented programs and services to address community needs. • Liaised with community organizations and partner agencies to identify volunteer opportunities. • Fundraised and managed financial resources for charitable initiatives. • Coordinated and supported volunteers in executing projects and initiatives.

Pastry Chef and Head Baker
Dec ‘19 - Sep ‘23
Kakra Bakes

• Decorated pastries and desserts using various icings for visually appealing presentations. • Maintained and controlled pastry kitchen supply inventory to minimize waste. • Upheld first-class health and safety levels for high-quality output and compliance with regulations. • Followed baking recipes to measure and mix ingredients accurately for consistent products. • Resolved customer concerns in a positive, constructive manner.

Fashion Designer
Jan ‘19 - Sep ‘23
Stitched by Kakra, Ablekuma

• Negotiated with suppliers on product specifications, delivery deadlines, and pricing. • Oversaw development of pre-production samples within strict timeframes and budget constraints. • Supervised patternmaking and tooling for clothing manufacturing. • Facilitated communication between clients, management, and manufacturing staff. • Operated domestic and commercial sewing machines with precision.

Fashion Designer/ Brand Strategist
Jan ‘19 - Sep ‘23
Stitched by Kakra, Ablekuma

• Developed and executed brand positioning strategies aligned with business objectives and market trends. • Oversaw development of pre-production samples within strict timeframes and budget constraints. • Created and managed compelling brand narratives and visual guidelines to enhance customer engagement. • Plan and execute marketing campaigns that align with the brands goals and target audience. • Developed content strategies that reinforced brand values and boosted engagement on digital platforms.

Front Desk Receptionist/ Sales Associate
Aug ‘18 - Dec ‘22
Twins Outlet

• Enhanced product awareness by posting engaging images on company websites and social media. • Responded to telephone and in-person requests for information. • Managed inventory and ordered new stock. • Provide product information, styling advice and answer questions. • Organize and restock merchandise in stores • Process sales transactions accurately at the cash register.

Fashion Designer
Aug ‘18 - Aug ‘19
Elikem Kumordzie Designs

• Conducted fabric research and sourced sustainable materials to enhance both design and functionality. • Developed custom pieces for clients, integrating unique requests into high-quality, tailored designs. • Worked closely with production teams to maintain quality standards and meet deadlines. • Monitored fashion trends, consumer behavior, and runway reports to inform design direction.

Retail Experience
Retail Category
High street
Premium
High-end luxury
Work Environment
Boutique
Department store
Shopping centre
Responsibilities
Greeting
Client Help
Complaint handling
Styling
Product demos
Client Advising
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Store Maintenance
Open/closing store
Order preparation
Stock control
Stockroom management
Languages
English - Fluent
Education & Training
Istituto Marangoni
‘24 - ‘25
Master of Management
(Tads Fashion Institute
‘22 - ‘23
Master of Education
University of Ghana, Legon
‘18 - ‘22
Bachelor of Arts in Linguistics
Wesley Girls High School
‘15 - ‘18
Higher Secondary Certificate