From inbound calls, emails and live chat, to public responses via Twitter/Facebook - I was entrusted with the abilities to respond clearly to customers on a public platform. I have gained experience as a stakeholder for the company, training new employees and being a role model for their development and a source of support to my team.
Dubbed as “the lungs of the company” I was responsible for scheduling and arranging social events as small as a couples night out up to corporate bookings for parties of 100 - 120 for the venue and curating a floor-plan for the venue staff to prepare for each event. Exceeding my targets monthly after a couple of months within the role, I was an asset to the company and offered promotion imminently prior Covid taking effect.
A voluntary internship alongside my full-time job that gained me experience in written skills which I had taken out of love for music. I had the opportunity to interview musicians, review new releases and live events. (Link: https://altcorner.com/author/idealimagination/ )
Within 6 months of being Shift Manager, I became Assistant Manager due to my hard working ethos. This led to me managing stock, preparing rotas, delegating and leading a team, managing KPIs before becoming Acting Branch Manager for the last 3 months of my time at Gail’s where I searched for a more sustainable lifestyle for my well being and found Bounce Ping Pong.