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Marcio Camassa

Luxury Sales assistant
About

With a strong foundation in retail, I thrive in customer service and sales, notably at Sam's Riverside and Massimo Dutti. Fluent in English Soanish and Portuguese. my adaptability to fast-paced environments ensures efficiency and heightened customer satisfaction. My expertise spans across luxury menswear, womenswear, and accessories in department store settings.

Previous Brands
C&C Group Warehouse Operative
GAIL's Bakery
Massimo Dutti
Sam's Riverside
Work Experience
Store Assistant/Host
Mar ‘21 - Aug ‘22
Sam's Riverside

. Kept reception area clean and neat to give visitors positive impression of the company. • Reduced waiting times through effective time and resource management. • Collected and distributed incoming mail, employing strict confidentiality throughout. . Promptly identified and retrieved items in stock room to maximise sales opportunities.

Sales Assistant
Oct ‘19 - Feb ‘21
Massimo Dutti

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Provided service with a smile, offering courteous, helpful advice to best meet customer needs. . Accepted and processed cash, cheque, card and mobile payments using POS systems. • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale. McDonald's Team Member Buenos Aires, Argentina • Contributed to team success by completing jobs quickly and accurately. . Learned all tasks required quickly to maximise performance. Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction. • Operated POS system to process cash and card payments with precision. Palermo Northlands College

C&C Group Warehouse Operative

. Minimised product damage, ensuring goods were correctly handled and stored to task specifications. • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions. . Completed work following safety rules for best working practices.

GAIL's Bakery

Coffee Barista • Produced high-volume coffee orders quickly and accurately, meeting customer demand. • Maintained and operated espresso machines, blenders and commercial coffee brewers. . Promptly processed and dispatched takeaway and delivery orders to maintain quality. . Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

Retail Experience
Retail Category
Luxury
Work Environment
Department store
Product Category
Menswear
Womenswear
Accessories
Footwear
Responsibilities
Greeting
Client Help
CRM
Aftercare
Complaint handling
Storytelling
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Upselling
Client Advising
Transactions
Product demos
Delivery processing
Inventory control
Stock control
Order preparation
Store Maintenance
Open/closing store
Product setup
Health & safety
Languages
English
Education & Training
FLEON TECH LTD
Unknown - ‘22
NVQ Level
B2W Group Ltd.
Unknown - ‘23
NVQ Level 2: L2
KBM Group Ltd.
Unknown - ‘22
NVQ Level 2: Lv 2 Practical Digital Marketing