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Nicole Ho

A detail-oriented individual with experience in event support, customer interaction, and operational organisation.
About

I have hands-on experience supporting event operations and delivering attentive client service, with skills in product setup, greeting customers, and client advising. My adaptability and attention to detail make me well-suited for dynamic retail shop floor roles, especially in high street environments.

Previous Brands
A&F Floral Art and Design
Cathay Pacific
Work Experience
Event Assistant
Jun ‘24 - Now
A&F Floral Art and Design

- Assisted the owner with on-site floral arrangement setups, ensuring client satisfaction and smooth execution for events. - Managed post-setup tidying and organisation, contributing to a clean and professional presentation. - Documented operational processes for future reference and efficiency improvements. Improved social engagement by 30%.

Event Assistant
Feb ‘19 - Feb ‘19
Cathay Pacific

- Provided direct assistance and information to parade attendees, answering questions regarding routes, schedules, and general inquiries, enhancing their event experience. - Controlled crowd flow and managed venue space to prevent overcrowding and ensure public safety and smooth movement. - Demonstrated strong interpersonal communication skills by effectively guiding diverse groups of people.

Retail Experience
Retail Category
High street
Premium
Luxury
Work Environment
Other
Department store
Shopping centre
Flagship store
High street store
Boutique
Product Category
Other
Responsibilities
Storytelling
Client Help
Greeting
Client Advising
Product setup
Aftercare
Product demos
Styling
Online orders fulfilment
Store Maintenance
Recommendations
Anonymous
Direct manager - Owner, A&F Floral Art and Design
Jun 2024 -

During her time as an Event Assistant, she was incredibly diligent and a true asset to A&F. She consistently took initiative and delivered quality services to the customers. Highly reliable and a pleasure to work with.

Languages
English - Native
Cantonese - Native
Mandarin - Native
Education & Training
The Hong Kong Polytechnic University
‘20 - ‘22
Information Security
BSc (Hons)
The Hong Kong Community College
‘18 - ‘20
Information Technology
Associate