Anjie Abderrazig

Experienced agency professional seeking a dynamic role to leverage my versatile skills.

With extensive experience in premium retail environments like ZARA Oxford and Swarovski, I excel in customer engagement and have a strong track record in sales and inventory management. Skilled in adapting to diverse roles, I consistently deliver exceptional customer service across various luxury sectors.

Previous Brands
Brothers Hair Salon
Swarovski, OXFORD
Wren Kitchens
ZARA Oxford
Work Experience
Agency worker
Jul ‘23 - Sep ‘23

(Moncler, Lacoste, Prada, Agent Provocateur) Key responsibilities: • Carry out assigned tasks and duties as instructed by the agency or client. • Adhere to the agency's policies and procedures. • Maintain a professional and positive attitude while representing the agency. . • Communicate efectively with colleagues and clients. • Adapt to diferent work environments and tasks as assigned by the agency or client. • Represent the agency in a professional manner at all times.

Agency worker
Jul ‘23 - Sep ‘23

(YSL, LoReal, Clinique, Be Luxe) Key responsibilities: • Assisting customers with inquiries and providing excellent customer service. • Managing inventory and restocking shelves. • Operating cash registers and processing transactions. • Maintaining store cleanliness and organisation. • Setting up displays to attract customer attention. • Collaborating with team members to achieve sales targets. • Keeping abreast of product knowledge and promotions. • Following store policies and procedures. • Handling customer complaints and resolving issues efectively.

Sales Assistant
Aug ‘22 - Oct ‘22
ZARA Oxford

Key responsibilities: • Greeted and assisted customers on the sales floor which allowed exemplary customer service to be carried out. • Worked with multiple sales associates to boost sales and conversion. • Understood and delivered the brands philosophy and lifestyle to the customers. • Gained marketing and sales experience by advertising promotions, closing sales and adapting to customer needs. • Kept the fitting rooms in a presentable and clean shape. • Operated tills through the busy times.

Customer Service Assistant
May ‘22 - Jul ‘22

Key responsibilities: • Creating a helpful and friendly customer experience • Servicing 200-300 customers daily while handling cash and card payments. • Operating tills at quiet and busy times. • Providing an excellent first impression to all customers. • Sorting out click and collects and topping up stock. • Helped both new and tenured colleagues in manoeuvring the system and building their job knowledge. • Applied problem solving skills to resolve customer inquiries and disputes. • Met and exceeded daily productive goals.

Information Advisor
Sep ‘20 - Apr ‘22
Wren Kitchens

Key responsibilities: • Engaging with customers who are interested in making a kitchen investment. • Proactively approached customers to show them around the show room and the diferent kitchen ranges. • Confidently talking about and introducing them to Wren kitchens. • Selling the company and engaging in enjoyable conversations which progress into design appointments.

Sales Associate
Nov ‘19 - Jan ‘20
Swarovski, OXFORD

Key responsibilities: • Greeting customers, responding to questions, improving engagement with merchandise and providing excellent customer service. • Operating cash registers, managing financial transactions, and handling money inquiries. • Achieving established goals/targets. • Stocking, organising, presenting, marketing, and selling goods to customers in store and on the phone. • Make repairs such as enlarging or reducing ring sizes or repairing watches.

Hair dressing Assistant
Jun ‘18 - Jul ‘18
Brothers Hair Salon

Key responsibilities: • Keep work station clean, and disinfect tools such as scissors and combs. • Analyse clients' hair and other features to determine and recommend beauty treatments or suggest hairstyles. • Schedule appointments for clients. • Shampoo, rinse, condition and dry hair. • Massage and treat scalp for hygienic and remedial purposes.

Retail Experience
Retail Category
High-end luxury
Work Environment
Department store
Shopping centre
Product Category
Beauty & Fragrances
Cash register
Returns & Exchanges
Store Maintenance
Product setup
Product labelling
Online orders fulfilment
Client Help
Education & Training
The Oxford Academy
‘19 - ‘20
A-Level Health and Social care.
Cheney Secondary School
‘14 - ‘19