Shreya Chattopadhyay
As a dedicated retail assistant at Union Shop, I excel in customer service, visual merchandising, and inventory management. My adaptable nature ensures smooth operations and an inviting shopping experience in fast-paced environments.
Primary responsibilities include leading and managing webinars including the management of customer registrations, generating data reports, social media marketing e.g. LinkedIn and ensuring in-depth understanding of consumer engagement and needs using innovative digital channels. Configuring automated email campaigns using Salesforce Marketing Cloud to enhance product awareness and sales enablement. through strategic planning. Led and supported with the execution of 13+ webcasts and 4 large email campaigns. Implemented Agile and Scrum methodologies with tools such as Jira and Confluence. Actively involved with Women's Network and Asia Pacific Association where I had experience in leading and project managing of events for the company such as organising International Women's Day, Diwali, Lunar New year and voluntary activities.
Provided exemplary customer service by managing checkout desks and effectively resolving customer queries and complaints through effective communication, enhancing customer loyalty. Demonstrated strong organisational skills in maintaining high standards of display and visual merchandising, ensuring the shop was tidy and inviting for customers. Worked closely with a diverse team to ensure smooth coordination and efficient store operations, meeting daily sales targets. Conducted stock replenishment and inventory management, ensuring product availability and a well-organised store environment.
Gained insights into customer-centric marketing strategies and the importance of effective communication in a business setting. Demonstrated analytical and critical thinking skills by completing a project focused on market expansion strategies.