With a very rich experience in the luxury industry, I have approached all skill levels throughout my career. I am a very involved person in the image, experience, purchasing to ensure impeccable service for the Maison , with my experience in Haute Couture with the implementation of guides lines, CRM, procedures in order to improve the service, the offer for the customers and the performance within the Maison . The brands to contact me to assit them on this different subjects ; - Creation of clients experiences - Advice on collection ( theme, trend , fabrics , style) - Monitoring , creation of tools to increase KPIs - Trainings sessions : - Savoir-faire, Savoir-être, savoir-montrer, savoir-vendre - Experience Client - History of Fashion .... - Advices on buying ( statistics on level clients , purchase. , countries ....).
- Definition and implementation of the Haute Couture experience: sales ceremony, follow-up of orders and customer relations, after-sales service, etc. - Training of teams (employees and interns) in Paris, London, Beirut and New York: DNA of the House, collections, products, well-being ... - Organization of fashion shows, trunk shows and international partner events (New York, Moscow, Beirut ...) - Design of customer pieces: evening dresses, wedding dresses and accessories - Order management: taking and monitoring appointments, processing customer requests, defining the creative brief and requesting sketches, research and selection of materials / embroidery / other details, invoicing, monitoring of outstanding amounts and deliveries, fittings - International customer relationship management, monitoring and animation of the customer file - Performance analysis, KPI, benchmarking for Management - Bi-annual action plan to develop turnover and customer relations
- Opening of a new store with a new DA and a new concept - Implementation of a new customer experience in line with this universe - Creation, management and evaluation of a team of 10 salespeople: definition of tasks, performance management and achievement of sales targets - Animation of the objectives and motivation of the team through a daily briefing and definition of a global and individual training and development plan - Purchase of the Women's and Men's Ready-to-Wear and Accessories collections - Implementation of commercial strategies to develop turnover (doubled in two years) and the loyalty of local and international customers - Development of relationships of trust and mutual aid with other stores - Monitoring and analysis of key indicators (KPI), proposal of action plans and deployment, reporting - Budget, litigation, after-sales service and customer relationship management
- Opening of a flagship store and creation of a team of 25 people - Organization of operations and attribution of responsibilities Supervision and support of staff towards maximum performance - Regular sales reports and analyzes, definition of forecasts - Development of the Tailor-made collection for Men - Guarantor of the good management of stocks and inventories
- Ouverture de Boutique - Garantir, réaliser le budget annuel - Gestion de la boutique : ressources humaines ±25 personnes : (ventes, caisse, stock, atelier) - Planifier, attribuer les activités, encourager, contrôler, motiver en garantissant un comportement en adéquation avec les valeurs de l’entreprise - Être garant que l’image et l’histoire de l’entreprise soit conforme aux directives de celle-ci - Veiller à l’expérience de l’achat des clients correspond au standard de qualité de la compagnie - Respect et application des procédures, opérationnelles, gestionnaire et de sécurité - Formation hebdomadaire avec l’équipe de vente pour favoriser le sellthrough, anticiper les worstsellers - Réunion quotidienne avec équipe de vente pour le suivi de l’objectif mensuel - Formation produit et image - Suivi des commande s en collaboration avec le product manager - Formation hebdomadaire avec l’équipe de vente pour dynamiser et anticiper les “worstsellers” - Élaboration des inventaires, mise en place des méthodes de travail du stock - Participation au merchandising avec product manager - Accueil clients VIP - Organisation des événements boutique (Trunk Show, cocktails...)
- Development of turnover - Purchase of collections - Administrative management of the Boutique (cash management and stocks) - Merchandising, Implementation - Animation, monitoring and control of the sales team.