Highly experienced Retail and Luxury Expert with over 15 years in the luxury sector, specializing in store management, wholesale management, and sustainable retail transformation. Proven track record in driving sales growth, enhancing customer satisfaction, and leading high-performing teams in multicultural environments. Strong focus on sustainability and innovative retail strategies. Fluent in English and Italian, with intermediate proficiency in German.
• Accompagnement des marques du secteur du luxe dans leur stratégie retail et leurs actions RSE. • Animation des projets transverses. • Étude des évolutions et innovations en matière de développement durable : veille concurrentielle, veille juridique. • Stratégie : alignement avec le cadre réglementaire (CSRD et loi Agec) • Gestion opérationnelle : implication des parties prenantes internes et externes.
Providing a bespoke CSR Strategy to organizations.
• Leading a team of 14 sales associates and 2 supervisors. • Daily operations: team briefing, internal communication, team training to improve sales and service technics, sales and process support, encouraging and driving the business with a pro active and inspiring communication. • Weekly operations: sales analysis, team meetings, feedbacks and action plans to improve individual sales and KPIs. • Monthly operations: implementing stock control, KPIs analysis reporting, Individual monthly reviews, sales and service strategy action plans. • Quarterly operations: executive committee, sales and services strategies, team analysis and improvement action plans.
As a store Manager located at the Bon Marché, a luxury department store located on the left bank, I was in charge of a team of 10 sales associates. I have managed to drive sales beyond the objectives by 23%.
Établir, développer et gérer la marque D.Porthault au sein d’Harrods. • Stratégie commerciale : mise en place des objectifs • Stratégie R.H : recrutement d’une équipe de 15 collaborateurs et un superviseur. • Stratégie Marketing : analyse benchmark et définition de la cible client • Finance : élaboration du business plan