Karen Coutinho
I have hands-on experience with Zara, Levi’s, and Rowes Cornish Bakery, excelling in customer service, sales, visual merchandising, and upselling. I thrive in fast-paced retail settings, adapt quickly to new teams, and am flexible with tasks and hours to deliver outstanding customer experiences.
Served customers at a busy bakery counter, providing fast and friendly service during peak periods Operated the till, handled cash and card payments accurately, and managed end-of-day reconciliation Restocked displays and kept the serving area clean, well-presented, and on brand Followed food hygiene, allergen, and health & safety procedures to required standards
Delivered attentive customer service in a high-footfall, fast-paced fashion environment Maintained visually appealing product displays to drive sales and reflect brand standards Managed fitting rooms and offered styling support to customers throughout their visit Collaborated with colleagues to keep operations running smoothly during peak hours Assisted with deliveries, stock checks and back-of-house organisation
Welcomed customers and guided them to the right products, building strong repeat relationships Promoted current offers and upsold complementary items to increase basket value Kept the store clean, organised and easy to navigate at all times Supported stock replenishment and inventory management Developed solid product knowledge to confidently answer customer queries