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Awais Rana

Customer Experience
Previous Brands
Coffee Planet
Daraz
GCU
Work Experience
Customer Experience Specialist
Mar ‘22 - Jul ‘22
Coffee Planet

Responsibilities & Achievements: • Delivered exceptional customer service and fostered a warm and inviting atmosphere in a fast-paced coffee shop environment. • Proficiently operated point-of-sale systems, ensuring accurate transactions and maintaining cash drawer integrity. • Collaborated with a diverse team to ensure the smooth flow of orders, maintaining a clean and organized workspace. • Acted as a knowledgeable brand ambassador, offering coffee recommendations and product information to enhance the customer experience. • Mastered the art of multitasking, handling a high volume of orders while maintaining a friendly and approachable demeanor. • Demonstrated adaptability by successfully handling various responsibilities, such as order preparation, restocking, and customer inquiries. • Managed customer feedback with a solutions-oriented approach, ensuring customer satisfaction and loyalty.

E-commerce Manager
Apr ‘21 - Aug ‘21
Daraz

Job Responsibilities & Achievements: • Pioneered and managed a thriving e-commerce venture on the dynamic Daraz platform, delivering a significant impact on the digital marketplace. • Demonstrated a keen business acumen by identifying niche market opportunities, curating an enticing product selection, and rapidly scaling the online store's operations. • Meticulously handled end-to-end e-commerce operations, encompassing product sourcing, inventory management, order fulfillment, and customer service, ensuring a seamless and delightful shopping experience. • Cultivated strategic partnerships with suppliers and vendors, negotiating favorable terms and sourcing high quality products to maintain a competitive edge. • Upheld the highest standards of customer satisfaction by providing exceptional service, promptly resolving inquiries and concerns, and fostering a loyal customer community. • Achieved remarkable results within a limited timeframe, including impressive sales figures and consistently positive customer feedback.

Event Management Team Member
Jan ‘20 - May ‘20
GCU

Job Responsibilities & Achievements: • Enthusiastically contributed to a dynamic and creative team responsible for conceptualizing, planning, and executing a diverse range of engaging events and activities at Government College University. • Demonstrated strong organizational and leadership skills by collaborating with a talented team to successfully coordinate and manage various events, adding vibrancy and excitement to campus life. • Effectively managed event logistics, including budgeting, venue selection, vendor coordination, and scheduling, ensuring seamless and memorable experiences for attendees. • Contributed to the strategic marketing and promotion of events, utilizing social media, campus outreach, and other channels to boost attendance and engagement. • Demonstrated adaptability and quick decision-making when addressing unexpected challenges during event execution, preserving the overall success and quality of the events. • Embraced a commitment to the enrichment of campus life by consistently delivering exceptional events that created lasting memories for students and faculty. • Nurtured team collaboration, innovation, and attention to detail, ensuring the flawless execution of events and aligning with the university's mission of fostering a vibrant and engaging campus culture.

Retail Experience
Retail Category
High street
Premium
High-end luxury
Luxury
Other
Work Environment
Department store
Boutique
Shopping centre
Pop-Up
High street store
Flagship store
Travel retail
Outlet
Other
Product Category
Menswear
Accessories
Leather goods
Womenswear
Watches & Jewelry
Footwear
Other
Beauty & Fragrances
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Styling
Product demos
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stock control
Stockroom management
Order preparation
Store Maintenance
Languages
English
Education & Training
Middlesex University London
‘23 - ‘23
BSc Hons Information Technology & Business Information System
Lahore Garrison University
‘21 - ‘23
Higher National Diploma
GCU
‘19 - ‘21
College