Sara Faroque Akter

Trusted keyholder responsible for store opening and closing, daily banking, and accurate cash management Led and supervised a team of 4-5 beauty advisors, providing day-to-day guidance and support on the shop floor. Delivered product training for new makeup, skincare and haircare launches, ensuring the team could confidently advise customers. Provided expert consultations across makeup, skincare and haircare, tailoring recommendations to each customer's needs and budget. Built genuine client relationships through warm, knowledgeable service, encouraging repeat visits and brand loyalty. Managed stock control, deliveries and inventory accuracy to keep the store well-stocked and organised at all times.

Delivered tailored skincare consultations with deep knowledge of The Ordinary's formulations and ingredient philosophy. Guided customers through personalised routines based on skin type, concerns and goals, driving confident purchasing decisions. Maintained exceptional product knowledge and stayed current with brand launches and industry trends. Managed stock, deliveries and store organisation to ensure shelves were always well-presented and fully stocked. Collaborated with the team to consistently meet sales targets in a high-footfall luxury department store environment.

Provided personalised beauty consultations across skincare and makeup, building genuine connections with customers. Built a loyal client base through warm, knowledgeable service and consistent product recommendations. Maintained hygiene and tester standards in line with brand guidelines and store expectations. Supported smooth daily operations including till accuracy, cash handling and stock management. Adapted quickly to new product launches, confidently communicating benefits and usage to customers.