I offer hands-on experience in greeting customers, client support, upselling, transactions, packaging, and stock control. Adaptable and detail-oriented, I thrive in fast-paced retail settings and am committed to delivering excellent customer service and efficient operations on the shop floor.
Collected and analysed AI product materials from international logistics companies including DHL and Flexport, identifying functional differences across platforms and producing a competitive bench marking report. Evaluated platform feasibility from cost, compliance, and operational perspectives, including estimating API usage costs, addressing data privacy requirements, and compiling a risk assessment and implementation feasibility report. Assisted in integrating external freight data interfaces and participated in design discussions for the AI pricing module and multi-system communication architecture, supporting the team in completing the platform functional prototype.
Organised with open days and supported prospective students with course and career enquiries. Interacted a LinkedIn workshop event for over 40 students, which had 90% positive feedback. Developed communication, presentation, and coordination skills in a fast-paced, cross-cultural environment. Authored a short presentation to welcome and guide new students during campus events, helping 20+ attendees understand campus facilities and activities.
Maintained profiles for 20+ suppliers and led price comparisons across 8 material categories to support sourcing decisions. Drafted and reviewed procurement contracts, maintaining accurate filing to ensure contract-purchase alignment. Tracked in-transit materials and reconciled inventory records to improve data accuracy. Coordinated with engineering, finance, and PM teams to align procurement timelines with project needs.
Resolved 30+ daily delivery disruptions (rider disconnections, route violations) through manual dispatch adjustments reallocated orders based on real-time rider capacity, eliminating weekly delivery delays. Managed rollout of a low-battery monitoring tool, reducing delivery delays from rider battery issues. Planned and executed monthly inventory counts, resolving discrepancies with warehouse staff. Coordinated order sorting and dispatch across teams to ensure smooth fulfilment operations.
Gave the organisation of a university-wide academic and cultural event attended by over 500 students, faculty members, and guests, ensuring smooth registration and logistics. Cooperated with guest coordination, seating management, and information inquiries, maintaining a professional and welcoming atmosphere throughout the event. Collaborated with a team of 20+ volunteers to manage scheduling and crowd control, contributing to a 100% on-time event start and zero operational delays. Distributed materials and collected participant feedback, succeeding a 90% satisfaction rate in post-event surveys. Showed strong communication and adaptability by liaising with international guests and university staff in both English and Mandarin.