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Anu Theresa

Marketing Administrator
About

Thriving in fast-paced retail settings, I've honed exceptional customer service skills at Five Guys and a boutique, mastering inventory management, merchandising, and personalised styling. Fluent in English, my adaptability and dedication aim to elevate every shopping experience.

Previous Brands
Boutique
Five Guys
LK Group
Quality Hotel
Tata Consultancy Services
Work Experience
Crew Member
Oct ‘23 - Jan ‘24
Five Guys

• Provided exceptional customer service in a fast-paced environment, ensuring timely and accurate orders. Demonstrated strong teamwork and communication skills to ensure smooth operations during busy periods. Maintained cleanliness and organization of the restaurant to enhance the overall customer experience. Administrative and HR Experience:

HR and Marketing Administrator
Aug ‘21 - Mar ‘23
LK Group

. Managed HR responsibilities while also assisting the marketing team with administrative tasks, ensuring compliance and efficiency. . Demonstrated strong organizational skills in coordinating schedules and managing documentation. • Utilized effective communication skills to liaise between different departments and ensure smooth operations.

Family-Owned Designer
Jan ‘21 - Jan ‘23
Boutique

• Assisted in day-to-day operations of the boutique, including customer service, inventory management, and merchandising. Provided personalized styling advice and recommendations to customers, resulting in increased sales and customer satisfaction. • Managed social media accounts and contributed to marketing strategies to promote the boutique's products and services.

Administrative Assistant
May ‘19 - May ‘21
Tata Consultancy Services

• Supported administrative tasks for PWC US project, ensuring smooth operations and timely documentation. Demonstrated attention to detail in data entry and analysis, contributing to accurate record-keeping and reporting. Collaborated with team members to prioritize tasks and meet project deadlines. Customer Service Experience:

Customer Service Representative
Jun ‘16 - Apr ‘19
Quality Hotel

. Provided exceptional customer service as a crew member, ensuring guest satisfaction and smooth hotel operations. Demonstrated strong interpersonal skills in addressing guest inquiries and resolving issues in a timely manner. • Collaborated with colleagues to maintain a positive and welcoming atmosphere for guests.

Retail Experience
Retail Category
Premium
Luxury
Work Environment
Boutique
Outlet
Department store
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Product demos
Client Advising
Upselling
Cash register
Packaging
Online orders fulfilment
Product labelling
Product setup
Inventory control
Delivery processing
Stock control
Store Maintenance
Open/closing store
Stockroom management
Order preparation
Recommendations
Anonymous
Senior colleague - Crew Member, Five Guys
Oct 2023 - Jan 2024

Yes, she’s smart and a nice person who always keeps her spirits up and got smile always.

Languages
English
Education & Training
University of West of Scotland
‘23 - ‘24
MBA in Logistics And Supply Chain Management
IGNOU
‘21 - ‘22
PGDHRM in Human Resources
Bharata mata college
‘16 - ‘19
Bachelor of Commerce