Akhilesh Singh

• Creating a relationship with customers on a daily basis & selling with the launch of the S22/S22+/S22 Ultra devices. • Successfully helped in the Launch of Clients' latest Products - Flip 4, Fold 4 series of smartphones along with watches and Buds in Piccadilly Circus. • Maintaining immaculate standards, share knowledge to tech enthusiasts, meet daily and weekly targets of £10k

• Personal upsells of Microsoft range of laptops – Surface Laptop series & tablets surface duo bought in brought in £15k-20k bi-weekly multiple times doubling the set sales target of 8k-10k. • Consistently upselling products & educating staff and customers while providing immaculate standard of service.

Employed as a Service request Manager at British Telecom, one of the biggest telecommunication services in the UK. I was responsible for processing multiple projects with the agreed 3-4 weeks SLA depending on the project size to different clients including JP Morgan, Goldman Sachs, Bank of America. • Dive into the client's business objectives and work with them to lead the projects and make strategy to drive performance. • Managing & processing high complexity projects autonomously & working with internal & external stakeholders meeting the end requirement to generate revenue stream for our team. • Worked on a 16,000-row data spreadsheet to update and validate client information • Taking project ownership & ensuring projects are delivered within agreed timeline & standard while consistently providing project updates to stakeholders • Developing skills and apply knowledge of the market, industry, products and tools, in preparation to offer the best solution for our clients' business challenges. • Working collaborativelywith cross-site and cross-functional teamsto drive short- and long-term accountgrowth while pursuing personal development of skills and knowledge necessary for the role & taking responsibility for the role Skills used: Excel Spreadsheet, Organizing reports, SQL

As a Customer service Leader, I was responsible for providing world-class support to the issues & being empathetic towards the customers & enthusiastic to achieve my goals • Resolved 85% of the complaints at first point of contact exceeding corporate target of 80% • Exceeded escalated complaints resolution quality goal of 90% achieving score of 94%+. • Efficiently supported team in improving customer service metrics such as Average handling time, customer satisfaction score, first contact resolution & NPS.

• Sell, promote and demonstrate products to existing/potential customers, assisting them in selecting the best suited products to their needs. • Manage the assigned geographic sales area and product lines to maximize sales revenues and meet corporate objectives • Providing training to store staff members regularly and making sure KPI are met