With a robust background in technology sales, I excel at customer engagement and consistently surpass sales targets. Fluent in English and Hindi, I'm passionate about delivering exceptional service and adept at adapting to various retail environments, specialising in tech products and upselling.
• Creating a relationship with customers on a daily basis & selling with the launch of the S22/S22+/S22 Ultra devices. • Successfully helped in the Launch of Clients' latest Products - Flip 4, Fold 4 series of smartphones along with watches and Buds in Piccadilly Circus. • Maintaining immaculate standards, share knowledge to tech enthusiasts, meet daily and weekly targets of £10k
• Personal upsells of Microsoft range of laptops – Surface Laptop series & tablets surface duo bought in brought in £15k-20k bi-weekly multiple times doubling the set sales target of 8k-10k. • Consistently upselling products & educating staff and customers while providing immaculate standard of service.
Employed as a Service request Manager at British Telecom, one of the biggest telecommunication services in the UK. I was responsible for processing multiple projects with the agreed 3-4 weeks SLA depending on the project size to different clients including JP Morgan, Goldman Sachs, Bank of America. • Dive into the client's business objectives and work with them to lead the projects and make strategy to drive performance. • Managing & processing high complexity projects autonomously & working with internal & external stakeholders meeting the end requirement to generate revenue stream for our team. • Worked on a 16,000-row data spreadsheet to update and validate client information • Taking project ownership & ensuring projects are delivered within agreed timeline & standard while consistently providing project updates to stakeholders • Developing skills and apply knowledge of the market, industry, products and tools, in preparation to offer the best solution for our clients' business challenges. • Working collaborativelywith cross-site and cross-functional teamsto drive short- and long-term accountgrowth while pursuing personal development of skills and knowledge necessary for the role & taking responsibility for the role Skills used: Excel Spreadsheet, Organizing reports, SQL
As a Customer service Leader, I was responsible for providing world-class support to the issues & being empathetic towards the customers & enthusiastic to achieve my goals • Resolved 85% of the complaints at first point of contact exceeding corporate target of 80% • Exceeded escalated complaints resolution quality goal of 90% achieving score of 94%+. • Efficiently supported team in improving customer service metrics such as Average handling time, customer satisfaction score, first contact resolution & NPS.