Melvin Gbani
I bring extensive retail experience from CHLOÉ , consistently exceeding sales targets through exceptional customer service, strong product knowledge, and personalised styling. Adaptable and energetic, I thrive in fast-paced environments and am committed to delivering memorable shopping experiences and building lasting client relationships.
Cultivating strong relationships with high-profile clients and delivering personalised shopping experience that drives long term loyalty and sales Consistently exceeding monthly sales targets by leveraging in-depth product knowledge, trend awareness and styling expertise Consistently achieving high KPI's (99%) and received an 2025 EPA award in category "Embrace Every Self"
Welcoming and seating guests Taking guest orders and communicating them effectively to the kitchen Memorising the menu and offering recommendations to upsell appetisers and sides
Providing exceptional customer service experience by greeting, listening and assisting clients in exceeding their needs and demonstrating an excellent product knowledge Working with team on creating new ways to attract customers to come in the Christmas shop by greeting them at entrance and engaging with them with fun activities that included products sold in the shop which ensure upselling Working on tills and processing transaction as well as collecting client's data to create deeper customer relationship
Swiftly adjusted to different environments and teams whilst working during high volume rushes Mastered multitasking in supporting the chef's team with food prep and supporting the front of house team with delivering clean dishes
Swiftly and professionally addressed any difficult customer complaints Supported both front of house and back of house teams when needed