Mustafa Baig

Hitting targets kpi everyday if your in early making sure shop floor is ready for the clients replenishing items checking once everything is set for the day and be welcoming and friendly to the clients helping out my colleagues if they need any assistance.

• Recruited hospitality workers nationwide utlising social media and leveraging previously built networks • Reduced turnover rate by almost 80% by improving due diligence process • Managed the relationships between Omni and Hotel chains to ensure communications were always clear and adequate numbers of staff were always present • Trained new recruiters how to manage, file and handle company data • Updated Excel spreadsheets improving clarity of data leading to reduced payroll error Key achievements: Placed the most agents into work in 2021, streamlined interview process increasing both staff and customer satisfaction and fostered new relationships with established hotels.

• Resolved complaints on the phone leaving all costumers I dealt with satisfied • Assisted costumers in finding their ideal bed in the least stressful manner • Carried out follow up calls to make sure recent customers were satisfied • Assisted costumers with the transportation of their beds Key achievements: Was rated as one of the top staffs by customers, received constant compliments on professionalism and helpfulness and was directed quoted to be the reason return costumers came back to the store.