Experienced shop supervisor with a keen eye for customer service and team management. Skilled in stock control, asset protection, and administrative tasks. Adaptable to dynamic retail environments, ensuring efficient operations and client satisfaction on the sales floor. I prefer to present my creative portfolio in person.
In my role, I perform daily, weekly, and monthly administrative tasks according to audit standards and manage stock control and asset protection while addressing customer service concerns. As second-in-command, I oversee team management and store operations when the Store Manager is unavailable. I also participate in recruiting and screening potential candidates and lead the team by conducting daily briefings, setting expectations, and providing constructive feedback.
As a Supervisor, my primary responsibility was to ensure visitor satisfaction by delivering first-class customer service through effective engagement, communication, and product knowledge. Additionally, I managed the sales associates to ensure timely completion of their tasks while motivating them to achieve their targets. I also monitored and analyzed key documents to ensure compliance with company policies and procedures. Lastly, I was responsible for cash management, office duties, and general administrative tasks.
I provided both creative and administrative support to the Fashion Designer by contributing ideas and managing office tasks. I assisted in photoshoots, including styling, dressing models, and organizing garments and styling pieces. Additionally, I attended fit sessions to document critiques for design improvements and maintained the organization of the showroom and office space. I created CADs and technical flats to support design processes and developed trend and mood boards to guide design direction. Furthermore, I assisted with organizing deliveries and managing inventory in the warehouse.
I led bespoke design projects with a focus on sustainability, repurposing leftover fabrics from custom creations to craft stylish accessories. These unique, eco-friendly pieces were strategically used as exclusive giveaways at events, enhancing the brand’s image and reinforcing our commitment to sustainable luxury. Additionally, I developed engaging content for the brand’s social media channels by systematically tracking key dates and events, while assisting with updates for the website and newsletters to ensure alignment with marketing objectives. I also created comprehensive photoshoot proposals for the Director, detailing outfit styling, props, and locations to guarantee successful execution. Furthermore, I conducted research to advise and assist the Director in implementing new strategies aimed at enhancing brand visibility among potential clients.
This role enhanced my multitasking abilities, stress tolerance, and initiative in prioritizing tasks effectively. I significantly improved my time management skills by embracing responsibilities to meet targets. In this role, I excelled at working under pressure in fast-paced environments while consistently maintaining product quality. Additionally, I gained valuable experience in fostering strong communication within the team, providing training, motivation, and guidance to each member. As part of my role, I earned Training & Achievement certificates in Levels 1 and 2, Sensory, and Maintenance, issued by Union Hand-Roasted Coffee Ltd.