With three years in retail, I've refined my customer service and sales abilities at Fortnum and Mason. Skilled in transaction processing and personalised advice, I utilise my language skills (Portuguese, French, Spanish) to enhance customer interactions. Adaptable and enthusiastic about luxury fashion and beauty.
• Customer service • Handling customer complaints • Tidying the shop floor • Sharing product knowledge with customers • Stocking items on the shelves • Operating till transactions • Issuing refunds
• Answering telephone queries in a timely manner • Greeting customers entering and exerting the store • Sending emails regarding updates (e.g promotions, new prices) • Tidying the reception area
Guiomar is a bright, reliable and highly communicative employee. She has a brilliant future ahead of her and with the right support she will excel in any role.