Ritika Jambawdekar
I bring hands-on experience as an Area Retail Sales Manager and Customer Advisor at JD Sports, excelling in customer service, sales optimisation, and team training. I thrive in fast-paced retail environments, delivering personalised service and supporting store performance with effective communication and a genuine passion for fashion retail.
Supported the optimisation of sales operations by delivering personalised service and clear, effective communication, enhancing overall customer satisfaction. Partnered with store management to implement targeted sales strategies, contributing to increased footfall, conversion rates, and overall store performance. Leveraged data analysis tools to track sales trends and identify actionable insights, resulting in measurable revenue growth. Mentored and trained new staff, promoting a collaborative team culture and improving onboarding efficiency. Built strong customer relationships to drive loyalty, repeat purchases, and positive word-of-mouth referrals.
• Collaborated with Unipart Logistics on a strategic project focused on digital transformation for the Automotive Supply Chain Institute (ASCI). • Conducted comprehensive research to propose innovative logistics solutions aligned with industry 4.0 practices. • Utilised advanced digital tools like SAP and HubSpot AI to enhance supply chain efficiency and operational performance. • Delivered a detailed strategy report and presentation to senior stakeholders, showcasing actionable insights for digital evolution.
Executed targeted digital marketing campaigns to increase audience engagement and brand visibility across multiple platforms. Utilised Salesforce CRM to manage customer data, track campaign performance, and optimise lead generation and conversion strategies. Developed and analysed key marketing metrics to refine content and promotional strategies, aligning with company objectives. Coordinated with cross-functional teams including editorial, design, and sales to ensure brand consistency and campaign success. Contributed to growth in online readership and subscription rates through data-driven digital initiatives and personalised communication.