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Open to Permanent
Open to Permanent

Ayeh Jabbari

Native Persian speaker, fluent in English and intermediate in Spanish. Studying AI at the University of East London
About

With hands-on experience in sales support, customer service, and visual merchandising, I excel at upselling and resolving enquiries in fast-paced retail settings. I communicate confidently in English, Persian, and Spanish, and adapt easily to diverse teams, boutique, and luxury retail environments.

Previous Brands
Arena Centre
Boutique Maison
International Financial Market Company
Work Experience
Live Chat Support Agent
Jan ‘24 - Sep ‘25
International Financial Market Company

-Delivered real-time support to global clients across 180+ regions, maintaining average response times under 2 minutes. -Guided and trained new staff while mastering all tasks, which decreased the need for extra hires and streamlined daily operations. -Answered inquiries, resolved minor technical issues, and forwarded relevant requests - Maintained professional tone and response speed Quickly got used to team workflows using Tawk to

Sales & Order Support Assistant
Feb ‘23 - Mar ‘24
Arena Centre

-Helped over 50 customers a day with online orders and tracking, solving most issues within one day. -Handled 20+ product questions each day and boosted sales in three months through upselling. Communicated in English , Persian and Spanish with clients each week, giving quick responses and keeping clients satisfied.

Fashion Assistant
Oct ‘22 - Jul ‘23
Boutique Maison

-Assisted with customer service and styling, ensuring a positive shopping experience. -Helped with fashion displays and followed latest trends to support sales. -Worked closely with the team to provide high-quality service in a fast-paced environment.

Fashion Model
Jan ‘22 - Jun ‘23
Self employed

-Modeled for 5+ local boutiques, collaborating with photographers and designers to showcase seasonal collections and boost brand visibility. -Modeled for 5+ local boutiques, collaborating with photographers and designers to showcase seasonal collections and boost brand visibility.

Retail Experience
Retail Category
High-end luxury
Work Environment
Boutique
Shopping centre
Department store
Product Category
Womenswear
Menswear
Beauty & Fragrances
Accessories
Responsibilities
Greeting
CRM
Storytelling
Complaint handling
Client Help
Aftercare
Styling
Product demos
Upselling
Transactions
Online orders fulfilment
Packaging
Returns & Exchanges
Client Advising
Product labelling
Product setup
Health & safety
Store Maintenance
Order preparation
Stock control
Open/closing store
Inventory control
Languages
Persian - Native
English - Fluent
Spanish - Work Proficiency
Education & Training
UNIVERSITY OF EAST LONDON
Data science and Al