Jan-Paul Sedino

• Key point of contact in the after sales team, providing all levels of support including acting as a primary link between distributors, sales representatives, agents and clients. • Implementation and maintenance of our B2B eCommerce platform Handshake, allowing all sales reps, agents as well as clients to access our digital catalogue, inventory, and order history via mobile app. • Ensuring that all linesheets are kept upto date with latest stock levels, high res-imaginary, before, during and after sales campaigns. • Ensuring that Linda Farrow is EDI compliant with our US wholesale partners as well as registering all new products use the EAN-13 on GS1. • In charge of the maintenance and troubleshooting of Sales tools such as tablets and phones. • Develop and maintain a solid working relationship with wholesale partners, internal departments as well as collaborative brands across APAC, EMEA and the US. • Ensuring that appropriate parties are kept up to date with relevant information. • Sales order; return and stock swap processing. • Working closely with Allocations to fulfil orders and requests, Accounts to collect on owed monies, Marketing to ensure clients receive the right branding related to the season, as well as Logistics to ensure shipments are dispatched promptly as well as Liaising with Production to identify stock errors, defects and faults in order to improve reliability. • Training of new staff members on sales systems and processes across all platforms. • Involved in the organization of seasonal sales campaigns for both fashion and optical tradeshows as well as inhouse and external sample sales. • Managing the carnet for transporting stock to international events. • Assisted in the appointment booking process via phone calls and/or MailChimp emails. • Generating reports based on what is required for wholesale clients, agents and internal purposes. • Processing all sales-related paperwork. • Maintaining Customer Relationship Management databases.

• Data entry • Data Migration • Analyzes and processes/completes requests as assigned, following quality metrics and service level agreements. • Ensures fast and accurate turnaround of work • Solves problems using agreed upon procedures • Develop a comprehensive understanding and mastery of all tools and back end systems to complete request • Remain updated on products, policy, procedures and other important operational issues

• Assigned in tracking the status of the imports and exports of deliveries to and from the UK. • Managed stock allocations and distribution for all active orders on local system. • Assigned to quality check and monitoring of stock inventory. • Implemented new return procedures. • Created simplified spreadsheets for recording all units that require actioning. • Credit note processing. • Main customer service representative for both wholesale and eccom clients. • Generated daily reports based on end of day sales.

Payroll & Benefits Administrator/Assistant 2006-2008 • Administration of New Starters process. • Administration in the Resignation procedure. • Assisted with the company’s mid-year and end of year staff salary reviews • Administration in changes of Tax Codes. • Absence Monitoring. • General Calculations (Holidays/Salaries/Pensions etc) • Processing Mortgage Enquiries & References. • General Payroll Support & Filing. • Administration in company healthcare (BUPA) and dental scheme (Denplan). Human Resources Assistant 2005-2006 • Reviewing staff contracts. • Arranging new employee start dates with future employee managers/directors. • Processing criminal checks. • Obtaining references from previous employers. • Sending welcome packs to future employees along with start day arrangements.