I excel in customer service and sales, enhancing satisfaction through attentive assistance and thoughtful recommendations. My adaptability ensures smooth operations and stock management across diverse retail settings, while my proactive approach enriches the shopping experience and drives success in various environments.
• Assisted customers in locating specific items to boost satisfaction. • Replenished floor stock and processed deliveries promptly, maximising product availability for customers. • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference. • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations. • Tagged products quickly and accurately with price tags and stickers. • Toured sales floor regularly, assessing and improving daily operations. • Ran promotions and events in line with company standards. • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Managed client relationships from early stages of sales process through to post-sales • Built long-term relationships with customers and generated referrals from existing clients. • Achieved and exceeded sales targets in line with client growth across all products and services. • Understood customer needs to craft exceptional sales journeys. • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
I had the pleasure of working with Hemanth Venkat Sai Mannava during his time as a Customer Service Representative at Otto Fashion for Men. Hemanth consistently demonstrated excellent communication skills and a proactive approach to understanding and fulfilling customer needs. He was instrumental in maintaining high levels of customer satisfaction through his professionalism, product knowledge, and ability to build rapport with clients. I wholeheartedly recommend Hemanth for roles that require exceptional customer service and interpersonal skills.