With extensive beauty therapy experience, I excel in customer service, sales, and product promotions. Adaptable to diverse retail environments, I manage appointments, advise on beauty products, and ensure optimal customer satisfaction. Proficient in cross-selling, I thrive in dynamic, fast-paced settings.
• Carryout a wide range of treatments on customers including waxing and electrolysis to remove facial and body hair, manicures and pedicures, various types of facial and body massages, including hot stone and reflexology • Conduct skin analysis on clients face and body • Utilise salon software to manage appointments and update client records with contact details and treatments received • Provide advice on makeup products and techniques based on each client's needs • Cross-sell beauty products and additional treatments, when appropriate • Ensure all areas are clean and equipment is sterilized before use • Oversee marketing and branding collateral; execute bespoke marketing campaigns across all individual properties • Produce original content and copy including creating and scheduling targeted email campaigns • Manage client relationships, provide support with any queries or issues
• Answered, screened and forwarded incoming phone call, scheduled customer appointments • Enhanced company revenue by organising and promoting sales • Monitored the company's stock management system to log, check, locate and move stock • Managed payment systems, taking cash and card payments and issued returns and refunds • Dealt with all customer enquiries and complaints in a calm and timely manner • Promoted an environment of excellent customer service to create an unforgettable customer experience • Created new business opportunities by assisting with marketing events • Oversaw the upkeep of the entire facility and notified maintenance for service repairs • Execution of different facial treatments (Espa, Elemis), Biotec Elemis facial treatments, different body massage (Espa, Elemis), scalp massage, back massage eyelash and eyebrow dyeing, facial and body waxing and Make-up
• Greeted all guests in a warm and friendly manner to create a positive first impression of the spa • Communicated all client reservations to appropriate staff • Consistently followed all required protocols for scheduling spa appointments • Provided various beauty treatments, liaised with customers to identify and meet needs, followed all Health and Safety policies • Accountable for the training and management of staff, maximised productivity through ongoing performance monitoring and review • Monitored product display accuracy and appearance to implement promotions ensured presentation pricing and signage were properly displayed to maintain in-stock conditions
• Developed individualised, therapeutic skin-care programmes • Performed body treatments, including waxing, body wrap application and body treatments massage • Analysed skin condition and made appropriate product recommendations • Performed over 140 facials, skin peels and waxing procedures per week • Recommended retail products for clients at-home usage • Handled busy schedules and stayed on top of key deadlines • Carried out administrative tasks, including product inventory checks, charting and consultations • Stocked treatment rooms with proper supplies • Notified supervisor of supply needs to ensure necessary items were in stock • Performed special anti-oxidant, acne and microdermabrasion facial services • Advised clients on proper home-care regimens • Informed guests of appropriate products available to increase retail