I am experienced in customer service from my role as a Customer Support Assistant at Wilkinson, where I enhanced customer satisfaction through effective communication and problem-solving. I excelled in maintaining store appeal and safety, ensuring positive feedback and repeat visits.
• Preparing, scheduling, coordinating, and monitoring assigned technical and engineering projects. • Resolving problems within the team, plans, schedules, and budgets to ensure that projects flow smoothly. • Overseeing/leading package projects, in charge of Document, procurement, and production control . • Ensuring project conforms to clients' and company's technical, commercial, and quality specifications.
• Further developed my communication skills, through cordial conversations with customers, to better their shopping experience as much as I can. • Complete delegated tasks during and after working my main job position. • Learnt through research the importance of modular designs that make use of cheap widely used materials, screws, and other components. • Additionally, this experience has taught me the importance of body language (in hospitality), and their types which helped me to understand, how to improve customer satisfaction which leads to loyal customers and more frequent visits. Key achievements: • Successfully carried out surveys which gives the customers the opportunity to give feedback on the service my colleagues and I give, which aids us to understand what we are doing right and what we can improve. • On multiple occasions I successfully organize the shelves and tidy the till area while doing my job, to ensure the shop is both appealing and does not pose a safety hazard.
• Built strong relationships with customers by meeting and greeting them cordially whilst taking orders. • Recorded and relayed front of house stock including the bar to the operations manager. As well as interacted and communicated effectively with kitchen staff, relaying their special requests and reminders to ensure food is served on time. • Advised customers on meal options whilst continuing to build a good customer rapport. • Maintained clean restaurant tables, chairs, and bar shelves. Key achievements: • Managed a successful private party as a sole waiter which led to repeat bookings and strong positive feedback for the business. • Implemented a promotion whereby customers who spent more than a certain amount got a free fruits platter, improving sales by 10%