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Open to Permanent
Open to Permanent

Makamam Kounaen

A self-motivated individual, experienced professional with a diverse background in Sales & Customer Service.
About

I bring strong experience in luxury and premium retail, excelling in customer engagement, product recommendations, and maintaining high store standards. I adapt quickly to diverse retail settings, thrive under pressure, and am committed to delivering outstanding service and personalised support on the shop floor.

Previous Brands
Harrow Leisure Centre
Intercontinental by IHG, O2
UniMart
MG Bangladesh, Rancon British Motors Ltd.
Bproperty
Work Experience
Event Assistant
Oct ‘26 - Now
Harrow Leisure Centre

Welcoming guests and providing friendly, personal assistance throughout events. Serving drinks (alcoholics and non-alcoholics) and food to guests, ensuring a smooth and enjoyable experience. Assisting with setting up areas, arranging equipment and organizing racks and supplies. Maintaining cleanliness and hygiene surrounding areas. Keeping the area clean, tidy and safe. Taking responsibility for different tasks as required, particularly during busy event periods and supporting colleagues to ensure everything runs smoothly.

Waiting Staff
Oct ‘26 - Now
Intercontinental by IHG, O2

Welcoming guests and providing friendly, professional and attentive customer service throughout the event. Organizing and arranging dining tables, ensuring they are properly set up, clean and presentable. Serving food and beverages efficiently, and high standard of service. to guests, ensuring a smooth and enjoyable experience. Responding promptly to guest request and enquiries to ensure customer satisfaction. Working closely with team members to maintain smooth work environment. Maintaining high standard of cleanliness, hygiene and presentation in accordance with hotel service standard.

Customer Service Assistant
Jan ‘25 - Aug ‘26
UniMart

Actively greeting customers and maintaining a level of conversation during the store visit and providing them a great experience while being passionate about customer and the brand. Putting customer at ease by sharing up-to-date product information and by recommending new products with a personable approach. Providing a great shopping experience for customers by ensuring store is clean, tidy and presentable. Inspiring the in-store team with up-to-date product knowledge, and manage expectations fairly. Spending time with customers and getting to know them better while helping them to find the perfect product and make them feel good. Taking part in any new in-store promotional activities and promote new products to new potential customers. Escalating any issues to the management and deal with customer complaints according to company policies. Identify opportunities to enhance customer experience and turn dissatisfied into happy customers.

Retail Sales Assistant
Apr ‘22 - Dec ‘24
MG Bangladesh, Rancon British Motors Ltd.

Welcome customers politely when enter the store and understand the customer needs by asking what products they are looking for. Build contacts and maintain professional relationship with customers. Arrange meeting with clients directly. Demonstrating and presenting products to potential customers. To make proposal ready for products. Attend the negotiation meetings and coordinate with team members. Forecasting annual, quarter and monthly sales goals. Maintain and update client records, lead progression stage.

Business Development Advisor
Feb ‘20 - Mar ‘22
Bproperty

Responsible for pre-acquisition and acquisition of primary projects from developers in Bangladesh. Build contacts and relationships with potential clients to create new business opportunities. To make proposal and partnership agreement ready for projects. Survey location-wise projects surrounding. Create and organize all primary product checklists.

Retail Experience
Retail Category
Luxury
Premium
High-end luxury
Work Environment
Flagship store
Shopping centre
High street store
Outlet
Product Category
Other
Beauty & Fragrances
Accessories
Womenswear
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Product demos
Transactions
Upselling
Client Advising
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stock control
Order preparation
Store Maintenance
Health & safety
References
Anonymous
Worked in the same group - Event Assistant , Harrow Leisure Centre
Oct 2026 -

Languages
English - Work Proficiency
Education & Training
University Of Hertfordshire
Unknown - ‘26
MSC Management with Digital Marketing
Master of Science
Eastern University Bangladesh
Unknown - ‘17
Bachelor of Laws (LL.B)
Bachelor's Degree