Global Retail Director

Company Overview and Role Summary

Our client is seeking a Global Retail Director to lead the strategy, operations, and performance of its stand-alone retail stores worldwide. This position requires a seasoned retail professional focused on enhancing client experience, achieving KPIs, and driving profitability across multiple locations. The role involves overseeing a diverse team, fostering a high-performance culture, and working cross-functionally with key departments to support brand expansion and the omnichannel vision.

Key Responsibilities

Retail Operations & Performance

• Oversee daily operations of all global retail stores, ensure exceptional client experiences, and maintain alignment with brand standards.
• Monitor and improve key performance indicators (KPIs) such as average order value (AOV), items per transaction (IPT), store traffic, and conversion rates.
• Maximize store productivity through data-driven decisions and continuous process improvement.

Expansion & Real Estate Strategy

• Identify and assess new strategic location opportunities globally in collaboration with the CEO, CFO, and real estate agents.
• Conduct site visits, negotiate leases, and work with landlords to secure favorable terms.
• Partner with the legal team on lease agreements and compliance.

Cross-Functional Collaboration

• Collaborate with the marketing team on event planning, product launches, and promotional strategies.
• Work with the digital team to drive the omnichannel retail strategy, ensuring seamless client experience across online and offline channels.
• Coordinate with forecasting and finance teams to develop and manage budgets, P&L, and financial performance goals.

Team Leadership & Development

• Lead recruitment, onboarding, and training processes in partnership with HR.
• Foster a culture of accountability, coaching, and talent development within retail teams.
• Implement ongoing training and development programs to enhance client service skills and operational efficiency.

Qualifications

• Proven experience in a retail leadership role, ideally within the beauty or luxury sector, but not exclusively.
• Strong background in retail operations, sales performance, and client experience management.
• Ability to analyze KPIs and implement strategies to drive performance.
• Strategic thinker with robust project management and organizational skills.
• Thrive in a fast-paced, entrepreneurial, and collaborative environment with a global scope.