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Clothsurgeon

Sales advisor

Permanent

London, UK

This fast growing luxury streetwear brand is opening their first store on Saville Row in June. They are looking to bring in an experienced luxury sales associate to cover front of house, CRM and manage bespoke bookings.

Level

Coordinator / Executive

Skills

CRM Databases (Intermediate)

Fashion (Intermediate)

Luxury Sales (Intermediate)

Private Clients (Intermediate)

Languages

English (Fluent)


Key responsibilities

• Contribution to turnover of the store through active selling.

• Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’  attitude.  

• Develop your knowledge of the after-sales support processes. 

• Be proactive in familiarising yourself with merchandise to enhance product knowledge and be confident in selling all metiers. 

• Be aware of commercial objectives, particularly around your metier on a larger scale. 

• Deliver an outstanding service to clients.  

  • Manage wholesale order forms with stores and organize shipping of goods once ready, with the support of admin
  • Web-orders - update customers, manage back end of website and organise shipping of orders with the support of admin 

• Ensure strong and professional customer communication during selling ceremonies and after-sales. Attend events when required, including art, music, fashion to represent the brand

  • Liaise with private shopping teams, and stylists to bring in more clients
  • Manage store bespoke appointments, ensure customer bespoke form is populated and all swatches and data are collected prior to a client appointment

 • Consistently accurate CRM capture and recording of client data.

 • Hold an exemplary solid, active and local client base.  

• Alongside the management, look after client special orders and ensure thorough communication with clients and colleagues throughout the process.  

• Active participation in various store communications.  

• Demonstrate excellent communication skills – both verbal and written. 

• Maintain store standards and become familiar with daily procedures.

• Ensure merchandise is handled with care and consideration. 

 Competencies 

• Demonstrate good team spirit in the workplace and act as a team player.

 • Act as a true ambassador of the House

 • Hold a high level of personal standards and take initiative where  necessary 

 • Problem-solving capabilities

  •  Work with Ops Director to organize future trunk shows, and pop-ups for the brand in 2023 and attend when necessary.  

 Inspire and motivate through attitude and actions


Level

Coordinator / Executive

Skills

CRM Databases (Intermediate)

Fashion (Intermediate)

Luxury Sales (Intermediate)

Private Clients (Intermediate)

Languages

English (Fluent)

This fast growing luxury streetwear brand is opening their first store on Saville Row in June. They are looking to bring in an experienced luxury sales associate to cover front of house, CRM and manage bespoke bookings.


Key responsibilities

• Contribution to turnover of the store through active selling.

• Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’  attitude.  

• Develop your knowledge of the after-sales support processes. 

• Be proactive in familiarising yourself with merchandise to enhance product knowledge and be confident in selling all metiers. 

• Be aware of commercial objectives, particularly around your metier on a larger scale. 

• Deliver an outstanding service to clients.  

  • Manage wholesale order forms with stores and organize shipping of goods once ready, with the support of admin
  • Web-orders - update customers, manage back end of website and organise shipping of orders with the support of admin 

• Ensure strong and professional customer communication during selling ceremonies and after-sales. Attend events when required, including art, music, fashion to represent the brand

  • Liaise with private shopping teams, and stylists to bring in more clients
  • Manage store bespoke appointments, ensure customer bespoke form is populated and all swatches and data are collected prior to a client appointment

 • Consistently accurate CRM capture and recording of client data.

 • Hold an exemplary solid, active and local client base.  

• Alongside the management, look after client special orders and ensure thorough communication with clients and colleagues throughout the process.  

• Active participation in various store communications.  

• Demonstrate excellent communication skills – both verbal and written. 

• Maintain store standards and become familiar with daily procedures.

• Ensure merchandise is handled with care and consideration. 

 Competencies 

• Demonstrate good team spirit in the workplace and act as a team player.

 • Act as a true ambassador of the House

 • Hold a high level of personal standards and take initiative where  necessary 

 • Problem-solving capabilities

  •  Work with Ops Director to organize future trunk shows, and pop-ups for the brand in 2023 and attend when necessary.  

 Inspire and motivate through attitude and actions


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