Store Manager (Printemps PARLY2) at APM France SARL - Dweet

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Store Manager (Printemps PARLY2) with APM France SARL

    • Location

      Le Chesnay-Rocquencourt, France

    • Employment type

      Permanent

    • Level

      Manager

  • Expertise
    • Customer Service
    • Human Resources (HR)
    • Merchandising
    • Operation Optimization

Summary

Influencée par Monaco et le Sud de la France, notre client est une marque de joaillerie fashion contemporaine et attachante avec une touche d'élégance monégasque. Nommée d'après sa fondatrice, cette marque a été créée en 1982. C'est en 2011 que la famille décide de s'orienter vers une joaillerie en argent au design pointu, tout en continuant à perpétuer l'héritage. Avec déjà plus de 220 points de vente en propre, notre client poursuit son expansion et a de nombreux projets d'ouvertures partout dans le monde. Ils recherchent un responsable de magasin, basé à Le Chesnay-Rocquencourt (Westfield Parly 2). Poste à débuter dès maintenant.

More information

Skills & Experience

Customer Service

(Advanced)

Human Resources (HR)

(Advanced)

Merchandising

(Advanced)

Operation Optimization

(Advanced)

Sales Growth

(Advanced)

Languages

French

(Native)

English

(Fluent)

Job Description

Sales Generation
  • Meet sales goals
  • Analyze sales reports and data to determine the needs of the business and set business strategies
  • Set individual sales goals for sales associates, ensuring goals reflect store business goals
  • Continuously motivate sales staff to meet assigned sales and productivity goals
  • Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
  • Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team
  • Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales
  • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence
  • Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance
Customer Service
  • Ensure all associates provide the highest level of customer service
  • Ensure staff maintains constant client communication through utilizing store clients record book
  • Manage client database and utilize information to increase sales and client contact
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
  • Initiate and manage all special events inclusive of collection previews, client events, sale events, etc.
  • Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy
Operations
  • Ensure facility maintenance, presentation and organization
  • Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
  • Meet inventory accuracy and shrink requirements
  • Ensure staff is trained in all areas of appropriate POS usage and maintenance
  • Understand and properly execute all management POS functions
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office and other stores
Merchandising/Visual
  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal
Human Resources
  • Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel
  • Support, implement and provide follow-up for all training programs, seminars, etc.
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Desired Skills/Experience
  • Fluency in French/English
  • Minimum 5 years retail experience with 2-3 years in managing a store
  • Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
  • Ability to analyze selling reports and react quickly to the business trends
  • Strong verbal and written communication skills and excellent organizational skills
  • Flexibility to work a retail schedule, which includes evening, weekends and holidays
  • Entrepreneurial drive
Lieu du poste: Le Chesnay-Rocquencourt (Printemps Parly 2)

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