Sales Generation

• Meet sales goals
• Analyze sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for sales associates, ensuring goals reflect store business goals
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
• Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team
• Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence
• Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance

Customer Service

• Ensure all associates provide the highest level of customer service
• Ensure staff maintains constant client communication through utilizing store clients record book
• Manage client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Initiate and manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Operations

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, continually striving to reduce costs
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
• Meet inventory accuracy and shrink requirements
• Ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office and other stores

Merchandising/Visual

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources

• Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel
• Support, implement and provide follow-up for all training programs, seminars, etc.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Desired Skills/Experience

• Fluency in French/English
• Minimum 5 years retail experience with 2-3 years in managing a store
• Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
• Ability to analyze selling reports and react quickly to the business trends
• Strong verbal and written communication skills and excellent organizational skills
• Flexibility to work a retail schedule, which includes evening, weekends and holidays
• Entrepreneurial drive

Lieu du poste: Le Chesnay-Rocquencourt (Printemps Parly 2)