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Alberto Leonardi

VIC/CRM Manager
About

A motivated achiever with strong organizational skills, luxury retail exposure, and the ability to plan and execute tasks to satisfy the most demanding clients and provide an excellent customer experience. I seek challenging assignments and responsibility with an opportunity for growth and career development. I work in a practical way always striving for excellence, where I can utilize my skills demonstrating strength and efficiency.

Previous Brands
Adele-c S.r.l.
Church's
Givenchy
Mariani Ferro S.P.A.
Paul
Work Experience
VIC/CRM Manager
Jan ‘20 - Now
Givenchy

• Proactive approach to sales and delivering high service standards • I'm in charge of all TOP customers of the boutique and I'm focus on the strategy to keep strong relationship with them. • Updating myself and training the team regarding all the new collections • Strong team player, with the energy to motivate others and contribute to both individual and team success • Attention to detail, and strong in-depth product knowledge • Driven to achieve company KPI's and targets • Excellent communication skills, demonstrating professional etiquette and effective rapport building • Positive and can-do attitude, with a natural drive to deliver and accommodate

Sales Assistant
Apr ‘18 - Dec ‘19
Church's

• Proactive approach to sales and delivering high service standards • Strong team player, with the energy to motivate others and contribute to both individual and team success • Attention to detail, and strong in depth product knowledge • Driven to achieve company KPI's and targets • Excellent communication skills, demonstrating professional etiquette and effective rapport building • Fluent in English, and Italian • Positive and can-do attitude, with a natural drive to deliver and accommodate • Achieved Top Seller status within the last 12 months • Consistently achieving over £100,000 PCM

Assistant Manager
Nov ‘15 - Apr ‘18
Paul

• Co-Managing the day to day running of the shop in the most efficient and effective manner, delivering the highest possible standards of service through a highly trained and passionate team, whilst being pro active in maintaining and improving turnover and profitability, following PAUL UK standards and guidelines. • Delivery of business strategies, with the support of key departments • Seek and maximize revenue opportunities and minimize costs at all times • Consistently exceed customer expectations through the team and product • Developed a motivated and high performing team committed to delivering clear goals • Protect the health, safety and well-being of customers and teams • Ambassador the PAUL UK brand at the highest level

Bussiness and Administration
Jan ‘15 - Apr ‘15
Mariani Ferro S.P.A.

• Administration, accounting, customer selling, sales and foreign relations.

Retail Sales Assistant
Sep ‘06 - Dec ‘14
Adele-c S.r.l.

• Relation with suppliers, delivery organization and logistics, supervision of work performed outside.

Languages
Italian
English
Education & Training
University of "Milano Bicocca", department of Economy
Bachelor - Marketing, Corporate Communications and Global Market
28 Platt's Ln, London NW3 7NS, UK