• Ability to identify customers who need assistance • Able to assist customers in finding the product that they desire • Persuasive in ensuring sales • Able to accurately describe a products features and benefits to a customer • Experience of working in a commission based environment • Ensuring the constant high quality presentation of the store • Able to maintain high standards of display and visual merchandising ▪ Problem Solving
Skills: Store Management · Inventory Control · Retail Sales · Time Management · Performance Management · Driving Results · Client Relations · SAP Products · Clienteling · Team Management · Luxury customer Service · Private appointment · Customer Service · Product Knowledge · Employee Training · Organization Skills
- Build quality relationships with customers resulting in strong sales records. - Assist Sales Associates as approciate, provide support and mentoring. -Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following Sergio Rossi Sales Ceremony. - Demonstraiting and reflecting the luxury brand image through customer service, attitude, personal grooming, dress code and behaviour. -Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance. -Demostrating a constant awareness and actively striving to achieve key performance indicatores in order to increase boutique performance and reach individual and store targets. - Have an excellent personal apparance, smart with a sense of individual style. -Adaptability and flexibility, being comfortable with change and willing to adapt to the needs of the business. -Time management, being punctual and reliable, able to perform multiple tasks within the required timeframe. -Adherence to company policies, to have good sense of corporate responsability and to act in accordance with company procedures at all times.
• Sales activity and customer service • Well presented and great brand ambassador • Store Operation- drive sales • Development and ability to achieve the required objectives and KPI’s such UPT and AVT with excellent results.
• Management and coordination of the store in collaboration with the Retail Manager, ensuring the implementation of operating procedures and developing of the business. • Sales team supervision and staff planning support for optimal working hours coverage; • Inventory organisation, maintenance and stock inventory • Loyalty and assisted sales focusing on develop foreigners clients
▪ Sales team supervision and staff planning support for optimal working hours coverage; ▪ Collaboration in staff coaching and staff development ensuring the achievement of pre-set targets and required OBTs/KPI ▪ Supervision of the point of sale in relation to merchandising, visual and warehouse management; ▪ Sales activity and customer service, focused in after-sale.
▪ Inventory organisation and maintenance of the warehouse and the Corner; ▪ Loyalty and assisted sales depending on the country of origin of the customers; ▪ Development and ability to achieve the required objectives; ▪ Sales and after-sales activities.
• Supporting the store team and manager to maximise revenue and achieve targets • Providing a friendly and helpful service to customers • Maintaining high standards of presentation • Demonstrating excellent product knowledge • Providing cover at times of sickness and holidays • Assisting all customers on the shop floor • Stock replenishment and presentation • Providing information too customers to help them select the best products • Take cash from customers and process transactions accurately and efficiently • Working as part of a team and assisting colleagues when necessary • Taking deliveries of stock
• Participating in the daily running of the store • Ensuring that stock is correctly displayed to customers • In-depth knowledge of latest stock and newest lines • Ensuring that all customers are well assisted at all times • Ability to advise customers on other products to increase sales and revenue • Being able to sell a variety of products including womenswear, menswear, shoes and handbags.