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Lisa Turhan

Senior Merchandiser
Portfolio website
Previous Brands
Agnes b. Ltd
Bel Industries
C&A sourcing office
Chromalloy
H&M Store
International Grain Trade Canada Inc.
Janteks Istanbul
Lise Charmel Group (Lingerie)
Pimkie sourcing Office
Seb Moulinex Head office
Very Group sourcing office (e-business)
Work Experience
Senior Merchandiser
Jul ‘18 - Nov ‘21
Very Group sourcing office (e-business)

Responsible for all steps from order reception till supplier payment for all categories (jersey, knitwear, swimwear, denim, seamless, socks). Total 20 Million GBP volume per year in fashion products. Working cross-functionally and under pressure with short lead-time (4 to 6 wks). Supporting buying teams on all processes and giving regular feedbacks to management. Responsible for logistic operations, claims and finance issues, labelling processes and handling system issues. Supporting on quality (tests / final inspections), help to solve problems and push suppliers to take action plans. Regular KPIs/selling analyze and replenishment on bestseller items. Responsible for supplier on time (CP check, factory visits and, ensure approvals are get timely) Responsible for onboarding new suppliers and supporting direct suppliers on all issues. Coaching merchandiser staff. Achievements: •Make suppliers understand the e-business dynamics and, support where needed. •Adapt/Improve communication/relationship with small suppliers. •Checking samples execution and make sure they are correctly processed to improve hit rate. •Improving the supplier on-time performance by +10%. •Reducing manual invoicing of suppliers by 90%. •Implementing smooth logistics booking system change. •Checking test reports and taking actions where necessary. •Responsible for new suppliers' training. •Handling claims performance and checking the accuracy. •Checking performance reports (on time, claims, manual invoices). •Coaching and developing staff performance to ensure growth.

Merchandiser
Feb ‘07 - Dec ‘16
C&A sourcing office

Responsible for all steps from product development till shipment in knitwear, jersey and woven area. Ability to works cross-functionally (buying, quality team, logistics, laboratories, suppliers, labelling). Supporting buying teams on all processes (product development, price and delivery date negotiation, production and quality check). Strong product-oriented and attention to details: checking styles/ fabrics/colors and, working closely with technologists to optimize processes related to sampling and styling. Responsible for suppliers on time (CP check, factory visits and, ensure approvals are get timely). Forecasting and reporting KPI's figures regularly to management. Supporting on quality (tests / final inspections), help to solve issues and push suppliers to take action plans. Analyze selling reports and, make sure new order is placed for bestsellers. Achievements: •Strong product developer in Ladies' knitwear/jersey and risk analyze with quality team before production. •Decreasing significantly the amount of the samples sent to Germany by improving the quality of samples in my Canda team (the most complaining and busy team) (99% approved at once from June 2015 till the end of 2016). •In 2015, company objective was to deliver on-time merchandise at or above 92%. In my area, I achieved 94, 7% (Hub office performance was 92, 7%). •In 2016, company objective was to deliver on-time merchandise at or above 94%. In my responsible area, I achieved 98, 9% (Hub office performance was 94, 7%). •In 2015 and 2016, I was responsible for 10% of the total shipments (in quantity) of our hub office. 2.771.000 pcs shipped in 2016 / 4.659.000 pcs shipped in 2015. •I trained all suppliers on C&A expectations, help to prevent quality risks from the beginning, and act quickly to take appropriate actions. In my area, the return to suppliers' percentage was 0% in 2016 (the hub total result: 0, 9%), and 1% in 2015 (the hub total result: 1, 4%). •New Assistants staff training.

Customer Representative
Sep ‘06 - Jan ‘07
Janteks Istanbul

Responsible for all steps from product development till shipment: sampling, price negotiation, tests, logistics, quality). Ensure production is ready on time and with correct products. Achievements: •Understanding of production issues, and cost calculation learning. •Developing organizational skills, multi-tasks and cross-functional work within factory.

Fabric Merchandiser
Feb ‘06 - Aug ‘06
Pimkie sourcing Office

Responsible for fabric orders (woven and jersey fabrics) from order placement till shipment. Price and delivery date negotiation with suppliers. Close tracking of quality: tests/final inspections and mills visits. Checking shipments documents: packing list, invoice, and declaration of origin. Support buying on penalties' issues. Achievements: •Understanding the principles of quality assurance in fabric and technical knowledge learning.

Commercial assistant
Jan ‘04 - Jun ‘04
Lise Charmel Group (Lingerie)

Supporting the commercial director on commercial processes, meeting organization and general administration. Checking selling reports. Informing new collections to stores and sell force. Following-up samples development with the pattern room. Achievements: Developing organizational skills and multi-tasks and product development process.

Marketing Assistant
Sep ‘03 - Dec ‘03
Seb Moulinex Head office

Product development following-up, interface between factories and designers, budget following-up, meeting organization and orders/invoices handling.

Export Team Assistant
Jan ‘03 - Jun ‘03
Bel Industries

Supporting the export team on shipment documentation preparation: invoices and bill of lading.

Press and Public Relations Assistant
Jun ‘02 - Sep ‘02
Agnes b. Ltd

/ Sales Supervisor
Jun ‘01 - Aug ‘01
H&M Store

Export Assistant
Apr ‘97 - Jun ‘97
International Grain Trade Canada Inc.

Achievements: International experiences allow me to work within different sectors, to learn about business processes, and to develop professional skills: written, analytic, planning, organization learning and, costing preparation.

Commercial Assistant
Jan ‘97 - Jan ‘00
Chromalloy

Everest VIT (endoscopy) – France.

Languages
French - Native
Turkish - Native
English - Fluent
Education & Training
Marketing and International Management Center (Chamber of Commerce school) Strasbourg
‘00 - ‘02
Degree
Management International & Marketing
International Management Institute Paris
‘98 - ‘00
2 years
Marketing
Asfo Grivo Center, Cergy-St-Christophe
‘97 - ‘98
Certification
Communication & Office technology
Fragonard School
‘96 - ‘97
1 year
International Trade management
Pissaro High school -Pontoise (Fr)
‘94 - ‘96
Baccalaureate
High School Diploma
İstanbul, Türkiye