After evolving in store management within the luxury sector during 18 years, I have specialized in HR, recruitment, training & coaching, communication, CSR, project coordination, and sales. Today, I wish to bring my eye on the operational side, and help the collaborators grow within the company (recruitment, career path, training...).
My main goal is to have the best candidate's and client's experience. My mission is to get the client's brief, and advise him to define the expected candidate's profile. Afterwards, I post the job add on the job boards, and start the direct sourcing. The candidate recruitment process will go through the following steps : - pre-qualification - interview with the consultant (me) - coaching of the candidate to meet the client - meetings with the client - coaching to finalize the recruitment process On the client's side, I advise him on the job market situation, the recruitment process, the final candidate choice, and financial offer to make (negotiations).
- Point of sale director : sales boosting (+18% vs annual objectives), process set-up, team recruitment, - HR : recruitment, integration, evaluation, career path - Team boosting : coaching and training, client event preparation - Daily reporting & commercial analysis. - Brand ambassador to business partners, ... - Stock management (stock takes, assortment...). - Visual Merchandising
- High jewelry sales coaching for VIP clients: coaching for exceptional pieces presentations, high jewelry sales support, ... - Work on the commercial development of a jewelry brand (strategic plan over several years).
- Management of 2 points of sale 4 months : sales, stock, sales assistants - HR : recruitment, training program, career path, evaluation - Annual target exceeded by +16%. - Customer experience strategy & development of sales potential strategy - Support for the strategy of the store re-opening - Team performance improvement (mystery visits, coaching...), - Stock control (assortment definition) & visual merchandising
Management of 24 persons (sales people, stock control, after-sales, administration assistant) - HR: recruitment, integration, evaluation, career path, evaluation, ... - Sales strategy management (sales, KPI, ...) - Annual target exceeded : 25 millions € (VAT exc.) - Team boosting : coaching, sales support, Sales technique... - VIP clients program (through all the products) - Program how to train the trainer by hermes - Buying twice a year, assortment definition - Stock management & shipping process
Internship - Development of a company with social responsibility impact - C.S.R. : social and environmental impact study. - Fund raising : search for partners in sustainable development. - ESSEC & ROTHSCHILD Foundation training
Management of 10 persons - HR : recruitment, integration, career path, training & coaching, evaluation - Implementation of a customer loyalty program. - Stock controlling & visual merchandising - Dynamization of Paris flagship store : coaching, and team follow-up (clienteling, CRM). - Commercial strategy management, and simultaneous management of 2 points of sale
Management of 20 persons : stock, supervisors, sales assistants, security - Opening of the London store: recruitment, training, procedures, sales techniques, story telling,... - Implementation of a customer loyalty program. - Stock controlling & visual merchandising - Commercial strategy management
- High Jewellery senior consultant - Top 3 Europe sales between 15 000 and 100 000 € VAT EXC. (commercial incentive). - Ambassador of the brand during official event
Sale > 1 million euros (VAT EXC.), invitation to Riyadh by the royal family of Saudi Arabia.
Leather goods, Jewellery, watch and accessory sales
Watch and Jewellery sales
Reporting to the Communication and General direction. - Launch of the Laureus France Foundation: foundation creation fundraising, dinner launch, reporting to the Mother Foundation in London. - Organization of the Cartier charity sale in Paris. - Coordination of different departments, and MEETINGS. - Negotiation with suppliers, budget & planning management