Marzena Ozga

Drove 360% increase in revenue by spearheading a lean financial management system across the business and improving operational efficiency. • Increased net profit by 126% by implementing profit improvement measures; formal budgeting forecasting and cost reduction procedures and maintained profitability during the challenges of COVID-19 through rapid and strategic financial adjustments resulting in exceeding the net profit target by 18%. • Improved profitability with 70% margins on made-to-order products and 50% on wholesale; renegotiated agreements with key suppliers and manufacturers, negotiated new vendors terms leading to cost savings, better terms and reduced operating costs. • Established a profitable wholesale business accounting for 60% company's revenue leading strategic partnerships and identifying new sales channels to diversify income streams and mitigate risk. • Monitored and managed investment funds and supported the Directors with the preparation of board- level financial reports, quarterly projections, and investor requirements, ensuring clear and transparent communication with stakeholders. • Optimized cash flow and working capital management; restructured treasury and banking operations and raised debt and financing as needed. • Managed the company’s P&L and oversaw financial reporting providing support to the accounting team for timely and accurate submission. • Led the expansion of new production plants, conducted comprehensive facility analysis to determine the optimal operational structure, and created common operating metrics for all plants that led to improvement in operational efficiency across all locations. • Formalised inventory management system resulting in better alignment between production and sales forecasts lowering markdown rates and achieving record inventory turnover rates. • Developed and implemented a comprehensive strategic planning process, provided a greater definition of company critical success factors, and established KPI measures. Advised on financial aspects of the company’s mid-and long-term strategy supporting business expansion and sustainable growth. • Led risk management efforts, identifying potential financial and operational risks in collaboration with the Board, and orchestrated rapid responses to protect the company’s financial health during the COVID-19 crisis, including cost reduction and liquidity management strategies.

Current project since Nov 2022 – Business Transformation and Quality Improvement NHS England Worked on various projects. Key Areas of Expertise: • Interim CFO Services: Served as an Interim CFO, providing immediate financial leadership during transitions or periods of change. Manage all aspects of financial reporting, budgeting, forecasting, and cash flow management, ensuring alignment with business goals and overall strategic objectives. • Financial Turnaround & Growth Initiatives: Played a key role in driving financial turnaround for underperforming businesses. Developed and executed actionable cost-reduction strategies and revenue growth initiatives, leading to measurable improvements in profitability and cash flow. • Investment Strategy & Fundraising: Lead investment strategy development, including creating investment decks and financial projections to attract investors. Guided businesses through fundraising efforts, securing capital for expansion and strategic initiatives. • Strategic Leadership & Advisory: Lead the development and execution of business strategies, guiding organizations through critical growth phases and operational improvements. Offered advisory services to C-suite executives, providing insights into internal organizational analysis to optimize efficiency and enhance operational performance. • Business Operations Optimization: Spearheaded efforts to optimize business operations, designing and implementing efficiency-driven processes that reduce costs and enhance productivity. Guide companies in building infrastructure during startup phases and ensuring scalability and sustainability. • Quality improvement. Working with leadership teams, departments and staff focusing on streamlining operations, reducing waste, and ensuring that processes are optimized for efficiency and quality. • Supplier & Contract Management Monitored and evaluated external contracts and supplier services to ensure they deliver value, optimal performance, and efficiency. Helped businesses maintain cost-effective relationships with vendors.

Provided bespoke consulting services focused on driving business growth, operational excellence, and enhanced profitability: • Collaborated with business owners to develop and implement strategies for restructuring and repositioning their brands. • Managed category planning and product development, ensuring sound financial forecasting by channel and product. • Drove productivity improvements and streamlined operational processes, enhancing efficiency. • Developed and executed marketing strategies, including events and social media campaigns, to increase brand awareness. • Cultivated strong relationships with key clients, leading to sustained business growth and long-term partnerships. • Identified opportunities to enhance customer experience through staff training and service excellence initiatives. • Designed and implemented a comprehensive sales strategy to optimise business performance. • Managed HR and administration functions, including staff recruitment, budgeting, monthly reporting, and cash flow planning.

Dual site management of underperforming concessions and successfully turned around Nicole Farhi White City business to a profitable level + elaboration of the strategy for House of Fraser concessions to open soon. [Apr 13 – May 14]. • Solely responsible for the management of Mayfair Flagship Store during the London 2012 Olympics ensuring maximum profitability and exceptional customer experience. [Jun 12 – Sep 12] • Led the general management of the Hampstead store, elevating it to the highest-performing store in the company. • Determined the broad success criteria for a project, and led projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation. • Directed analysis and activities supporting business growth, sales generation, meeting, and exceeding targets, maximizing profitability, maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring competitors. • Performance managed the team, trained new managers, recruited staff, and carried out disciplinary processes. • Coordinated operations management, including legal /security issues, health and safety, cash, and administration management in addition to liaising with local authorities and regulatory bodies on business-related issues. • Marketed and promoted brand locally through collaboration with local newspapers, retail associations, and the community in general, organized promotions and events. • Provided product management, analysed g stock levels, replenishment, allocation and visual merchandising.

In charge of general management, profitability maximization, and customer service improvement: managed the flagship concession in Harrods, recognized for service excellence, leading to the “Guest Shopping Excellence Team Award” award and achieving the highest customer satisfaction scores (97%) within the ladies' wear department in 2009. Led the successful relocation of the concession within Harrods, managing all aspects of the project, from budgeting and resource allocation to team structure and scheduling, setting targets, monitored all work completed to ensure that the project delivered the highest value • Drove sales performance and exceeded company targets through effective sales strategies and customer service excellence. • Managed budgets, controlled costs, and optimized product purchases to maximize profitability. • Recruited, trained, and developed staff, ensuring the delivery of top-tier cust

Successfully promoted to Manager of Selfridges concession. In charge of opening and running Concession in the new location, ensuring consistency of service delivery. • Coordinated and managed all project activity, regularly communicated project expectations to team members and stakeholders, and proactively managed project risks and issues. Increased annual turnover by 54% through strong leadership, project management, and customer service improvements. • Managed a dual-site concession and promoted brand awareness to drive sales. • Developed staff to management positions. • Collaborated with other departmental managers to optimize company-wide performance.