Alys Mathew

- Creation & implementation of a global discounting strategy which has delivered <200% improvement in incremental profit in first 3mths across in Europe and APAC. - Built out local marketing campaign strategy which is set to deliver over $180m revenue & $21m gross profit across c.1.1m orders. Black Friday campaign delivered a 2.1 multiplier & in-excess $200k incremental profit over a 5-day period. - Worked cross functionally (Op, CX, Content, CRM) to build toolkits, copy and content guidelines, streamline communication processes & centralised CRM best practice with workshops to ensure team effectiveness. - Leadership of an international team; up skilling, tracking performance & setting of personal development skills plans through a turnaround year

Constructed Brand, mission and Marketing strategy and measurements framework for new app delivered for launch in record time – in under 3months from joining the business. •Identified & crystallised routes to market, brand positioning, tone of voice & creative B2B2C marketing program for launch Jan 22. •Grew social following & engagement by 150% through implementing a new content strategy. •Improved 7 day active by 28% through creation of customer research programme. •Set foundations & strategy for key channels including Social, CRM, content, partnerships, app store and community of influencers and Amplify Stars (Olympic gold medallists to celebrity PTs). •Successfully project managed & launched an additional brand to disrupt the fitness market; included creation of new brand name, brand proposition, social management, promotional, launch & content plans across digital channels which resulted +45`% new sign ups YoY.

Improved the partner sign up process that supported restaurant growth from 28k to 55k •Developed restaurant & content strategy that increased engagement by an average of 12% YoY •Devised audience segmentation framework & updated contact policy that improved NPS score by 13pts •Directed new loyalty offering that saved restaurants an average £195/year driving awareness & uptake through email, direct mail, SMS, printed & digital magazine. •Owned partner marketing forecasting, budget & performance KPIs, measures and reporting – reviewing impact and ROI. Developed, scaled, and built out existing team in place to next level. •The Cabinet Office highlighted our comms as industry 'best in class' as the result of my work in leading a cross-functional team the UK scenario planning & comms approach to restaurants, couriers, and consumers during COVID-19.

Developed strategy, oversaw planning, measured performance & controlled budgets across direct, PPC, display, affiliate and SEO channels that increased 1 year RPA from £130 to £195 YoY. •Analysis of market research & customer behaviours, translating data analysis into actionable brand, direct response, & retention campaign plans. •Reduced CPA by 10% & doubled new clients YoY through directing a pitch & selection of new paid media agency. •Improved funnel CVR by 40% by extensive multi variant testing (MVT) programme. •Delivered a refreshed user experience across all platforms, including responsive site, apps, welcome programme, & lifecycle management. Welcome programme delivered significant results within 30 days; +5% in fund & +9% in trading customers.

Head of Global Online Acquisition: Feb 13 – Dec 13 Senior Marketing Manager International: Feb 11 – Feb 13 • Generated the global digital customer acquisition strategy across affiliates, display, SEO, social, PPC, email & the loyalty scheme for global sports that grew volume +43% in H1 YOY & increased the Revenue per Active; UK RPA by +41% & International +57%. • Recruited & established a centre of excellence team spanning paid online media, search, social and mobile. • Conceived, prepared, & delivered Cheltenham Festival 2013 digital campaign that reduced CPA by 40% & over delivered +35% on budget (+115% YoY) • Grew incremental customers 40% by launching UK Sportsbook Feb’13 which included compiling technical requirements, overseeing the phased digital acquisition roll-out, devising the promotional & GTM strategy & creating the budget P&L. Subsequently this rolled out to additional markets.

Head of Customer Propositions, Mobile Broadband: Reporting in to Director of Mobile Broadband: Sept 10 – Jan 11 -Leadership of the retention strategy for contract and pay as you go customers. Ensuring the right pricing, propositions, customer contact strategy through insight and detailed understanding of customer behaviour to address key drivers of customer dissatisfaction -Developed reporting to identify early churn indicators and built CRM programme to proactively engage with customers, improving customer lifetime by 30% within the first 30 days Marketing Manager – Pay as you Go: Reporting in to Head of Contract & Pay As You Go: Dec 07 – Aug 10 - Responsibility for driving new acquisition, focused on writing strategic plans, financial analysis of performance and launch/lifecycle management of propositions. - Identification of gaps in handset range, working with handset team to deliver channel specific range to drive profitable expansion incorporating selection, product development, forecasting, launch plans and negotiation of vendor funding - Wrote strategic plan, identifying key growth areas to increase sales volume from 56,000 to 100,000 by year end 2010 - Identified target market and analysed financial implications of launching new Pay as you Go telecoms proposition (Flat 12) resulting in excess of 150% sales volume within 12 months

- Management of DVD game strategy, product development and marketing plans (including TV and radio ad production) across Europe - Created a financial model to review return on investment. Influenced senior management to invest £10.25m development budget to launch new category into existing gaming sector resulting in £65m net sales across Europe within 2yr period

Management of all licensees. Creation of all marketing materials and market analysis

Research on companies targeted for sponsorship and development of marketing materials